Production Support and Maintenance

2 weeks ago


Bengaluru, Karnataka, India Voya India Full time

About Voya India:

Voya India is a wholly owned subsidiary of U.S. financial services company Voya Financial who is a leading health, wealth, and investment company. We deliver innovative solutions to Voya Retirement, Employee Benefits, and Investment Management businesses.

Position Summary

The purpose of Production Support and maintenance - Manager is to provide technical leadership and guidance for a successful production support and maintenance for a team of The position requires flexibility to work in shift-based model.

Job Responsibilities

  • team in Support and Maintenance (like bug-fixes, minor enhancements) activities.
  • technical guidance to team in Triaging, Troubleshooting and Analysis of production issues.
  • team adherence to Application standards, code reviews and technical documentation for any maintenance activity.
  • and monitor tasks, activities, controls, deliverables, and reports of team.
  • for and champion opportunities to reduce costs and improve efficiency while delivering on all commitments.
  • smooth transition of knowledge transfer session.
  • Incident Management (Incident resolution, stakeholder communication, analysis, and action items).
  • the team to defined SLAs.
  • shift roster within the team.
  • with metrics to analyze team's productivity.
  • root cause analysis & corrective measures on issues identified.
  • be able to create and maintain escalation matrix.
  • the technical documentation is in place and up-to-date.
  • technical direction and mentoring to developers in application support and maintenance activities people)
  • under pressure with the ability to manage tight deadlines while maintaining quality and managing risk to an acceptable level
  • presentation and communication style that builds and maintains strong relationships with stakeholders and influences outcomes and decisions
  • performance review and provide feedback to the team

Requirements and Qualifications

  • years of progressive experience in production support (L2 or L3 support) and maintenance.
  • years of experience working as a Manager in production support and maintenance.
  • knowledge of SQL Server and SSIS.
  • working in any job scheduler (preferably Tidal).
  • in using Object Oriented Programming (OOP) technologies.
  • knowledge of .Net
  • knowledge is nice-to-have.
  • understanding of Agile way of working.
  • have meeting facilitation skills including setting agendas, task management, time management, taking minutes, managing documentation, and action item management both formal and informal settings
  • be able to multi-task, problem solve, learn quickly, and adapt to changing priorities.
  • verbal & written communication skills with strong interpersonal & influencing skills.
  • interacting with and influencing senior members of management.
  • and stay up to date with current industry trends and relate aspects to our business and influence business leaders accordingly.
  • in MS Project, Outlook, Word, Excel, SharePoint, Visio, and PowerPoint


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