Product Support Analyst I

2 weeks ago


Bengaluru, Karnataka, India Sabre Full time
The service and support team maintains direct contact with customers pre-sale or post-sales or both

Role and Responsibilities:
Customer service includes communication via telephone, email, chat or other social media platformsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

Ensures delivery of objectives and client expectations are met following contractual obligationsWork with various departments to meet maintenance services sales goals, receive and understand accurate accounts of equipment failuresConduct technical training courses for customers and/or employees in the use of complex situations for multiple productsInteract with customer and functional organizations to develop specifications for the content of coursesPost-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and servicesResponsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialistproduct support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales supportQualifications and

Education Requirements:
Minimum High School diploma, University student or graduate.

Technical experience strongly desiredDemonstrates good time management and priority setting skillsDemonstrates effective teamwork skillsDemonstrates ability to work under pressure and handling complexityProficient English and Spanish written and oral communication skillsMust be organized, able to multi-task and work in all areas as neededProven analytical and troubleshooting skillsExcellent customer service skillsTravel Industry background is desired.

Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)ITIL/ XML/ SQL/ API ProgrammingExperience using Salesforce CRM toolWe will give careful consideration to your application and review your details against the position criteria.

You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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