Guest Service Associate

1 week ago


Jaipur, Rajasthan, India AccorHotel Full time

Job Description:

  • Assist guests with check-in and checkout, as well as perform cashiering duties
  • Review arrival lists and prepare compendiums before guests' arrival and check them into the system if needed
  • Welcome guests upon arrival, register them, and issue room keys following departmental standards
  • Ensure all members receive their benefits consistently, provide special recognition and service to repeat guests and VIPs. Send welcome cards and amenities to rooms before guest arrival
  • Collaborate closely with other departments to fulfill guest requests and needs
  • Maintain and update the system for repeat guest history
  • Support the promotion of Inter-Hotel sales and in-house facilities to maximize revenue based on departmental standards
  • Address guests' complaints and comments professionally and promptly
  • Manage guest mails, messages, and phone calls
  • Ensure guest privacy and confidentiality by not disclosing any guest details
  • Stay alert for any in-house credit issues and address any discrepancies
  • Notify Security or Duty Manager of any suspicious individuals or items


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