Support Manager

1 week ago

Bengaluru, Karnataka, India The Nielsen Company Full time
ABOUT THE ROLE This role is required to support the Microsoft compliance contract by providing support and guidance to Microsoft's Korea-based OEM Partners in meeting the requirements of the Jumpstart marketing programme and by ensuring that Partner advertising is assessed for compliance against the Jumpstart programme rules and guidelines, according to high standards of accuracy and turnaround times in line with client SLAs.

ROLE RESPONSIBILITIES

Client facing Act as Nielsen's first point of contact for Korean OEM Partners participating in the programme, providing Korean language support as telephone, videoconferencing and e-mail support to OEM Partners based in Korea in line with OEM Support queries and give accurate advice to Partners on implementation of programme Partner training online, assisting with production of training materials where provide information and guidance to Partners where good working relationships with Partners and the client; build trust and overcome objections and obstacles to successful implementation of programme closely with regional OEM Support Managers to ensure consistency of feedback to the client and Nielsen colleagues on Partner activity and issues affecting Partners; actively seek solutions to and maintain a detailed knowledge and thorough understanding of the milestone requirements of the Jumpstart marketing track of changes to the Jumpstart programme and ensure that Partners are always provided with the most accurate and up-to-date and provide cover for OEM Support Manager colleagues as required. Service delivery Perform compliance checks on global Print, Broadcast and Digital marketing activities, using bespoke in-house marketing activities against a complex set of programme rules and requirements, using judgement to apply the rules in line with the client's overall marketing strategy. Navigate client marketing resources to locate assets and guidelines necessary to complete marketing activities in own language(s) and assist the team with reviews in other languages where necessary. Perform searches on client partner websites, applying a set of criteria to identify relevant web pages for relevant client partner web pages for audit using bespoke in-house client partner funding claims using client's proprietary partner funding claims for accuracy and relevance, including checking Team Leader with quality control sampling of pre review support to the review team and Team Leader by acting as a "go-to" person for questions related to the marketing guidelines and audit. Help to train staff and offer guidance on technical marketing requirements.

QUALIFICATIONS & SKILLS

Preferably Bachelor's Degree Fluency in written and spoken Korean language. High standard of written and verbal communication in English. A good listener and highly effective communicator who can understand OEM Partner problems and provide clear and detailed explanations of marketing requirements. Approachable, confident and authoritative communication style. Analytical skills; ability to interpret marketing guidelines and keep track of changes. Accuracy and attention to detail whilst processing complex data. Good organizational skills and the ability to work under pressure. Problem solving and strong decision making skills. The ability to remain calm and diplomatic in difficult situations. A great team worker, keen to share information and support colleagues. Flexibility to respond to business needs. The role requires to support different time zone, hence the working hours will from PM IST - PM IST (Mondays - Fridays) ABOUT NIELSEN As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what's true, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You'll enjoy working with smart, fun, inquisitive colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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