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Team Member Extended Warranty Network Non Motor

3 months ago

Cochin, Kerala, India bajajallianz Full time

All Risk Claims Management:

  • Implement Claims SOP within the team and service network and ensure adherence of the same in region
  • Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
  • Guide and direct the team member in handling critical claims
  • End to End claims processing, approving/repudiating claims considering policy terms and conditions
  • Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
  • Interact with Service Providers'/logistic partners for timely service delivery and monitor service providers payments
  • Updating customers about the claim's status
-
ACS Control and Loss Minimization:

  • Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
  • Periodic ASP audits for the region
  • Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region
-
Customer grievance management:

  • Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
  • Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

Mandatory Skills:

Industry Understanding & Competitive Awareness; Claims Management; Process Movement

Desirable Skills:

  • Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.
Exp

  • 14 years