Customer Care Professional
2 weeks ago
Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute.
At American Express, we serve customers, not transactions.
We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D.
Power for seven consecutive years.A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Responsibilities:
- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value.
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
- Balance customer interests with the interests of American Express.
- Deliver Employees, Customers and Shareholder metrics as per goals.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.
- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India American Express Full timeYou Are the Key. We've Always Got Your Back.When you become part of Team Amex, you join a worldwide group of colleagues devoted to supporting our customers, communities, and each other.With us, you'll have the chance to develop your skills and build a career path tailored just for you, with perks and flexibility that cater to your personal and professional...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIIT NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements.The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India NIIT Limited Full timeAbout NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India Amex Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India Amex Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Customer Care Professional
2 weeks ago
Gurgaon, Haryana, India Amex Full timeExternalYou Lead the Way. We've Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
United We Care
2 weeks ago
Gurgaon, Haryana, India United WE Care Full timeManager - Social Media (India & US Markets) About United We Care:At United We Care, we are dedicated to transforming the way mental health care is perceived and delivered globally. As a pioneering mental health startup, our mission is to provide accessible, reliable, and innovative mental wellness solutions. We're looking for a passionate and creative Social...
-
Customer Care Executive
5 days ago
Gurgaon, Haryana, India Mekyek Full timeAs a Customer Care Executive Fresher, you will play a crucial role in providing excellent customer service and support to enhance the overall customer experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Responding to customer inquiries via...
-
Customer Care Specialist
4 weeks ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Customer Care Specialist
1 month ago
Gurgaon, Haryana, India NIITMTS Full timeNIIT is hiring for its client Wipro For International voice process We are looking for smart professionals with a great attitude to make every single client interaction delightful Job description Designation: Customer Care Specialist (US process) Roles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and...
-
Customer Care Executive
2 weeks ago
Gurgaon, Haryana, India Aabhyasa Technologies Full timeJOB||Aabhyasa is Hiring|| Customer Care |Gurugram|Immediate or 30 Days JoinerGreetings from Aabhyasa Technology Pvt. Ltd Aabhyasa is a fast-growing organization based out of Varanasi/Gurgaon. We at Aabhyasa Technologies Private Limited are mainly into IT and Training. We conduct webinars, teleconferences on topics related to various industries majorly in...
-
Customer Service/Customer Support Internship
1 month ago
Gurgaon, Haryana, India VLCC Health Care Limited Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Taking calls and pitching for the services2. Handling customer inquiries > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th May'24 and 22nd Jun'24 3. are available for duration of 6 months 4....
-
Customer Service/Customer Support Internship
4 weeks ago
Gurgaon, Haryana, India VLCC Health Care Limited Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Taking calls and pitching for the services2. Handling customer inquiries > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th May'24 and 22nd Jun'24 3. are available for duration of 6 months 4....
-
Customer Service/Customer Support Internship
2 weeks ago
Gurgaon, Haryana, India VLCC Health Care Limited Full timeAbout the internship:Selected intern's day-to-day responsibilities include:1. Taking calls and pitching for the services2. Handling customer inquiries > Only those candidates can apply who: 1. are available for full time (in-office) internship 2. can start the internship between 18th May'24 and 22nd Jun'24 3. are available for duration of 6 months 4....
-
Customer Care Executive
2 weeks ago
Gurgaon, Haryana, India Hirebloc Ventures Pvt Ltd Full timeUrgent Hiring for customer care executiveSalary - 15K - 20KLocation - GurgaonFreshers are also welcome.Role DescriptionThis is a full-time on-site role for a Customer Care Executive located in Gurugram. The Customer Care Executive will be responsible for responding to customer queries and complaints, providing customer support, ensuring customer...
-
Customer Care Executive
2 weeks ago
Gurgaon, Haryana, India Maxicus Kochartech Full timeOpen Position: Customer care executiveJob Role:As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.Job Description: Provide superior Customer Experience on Video Call/Call. Provide accurate, valid, and...
-
Customer Care ~ Small Business Services
2 weeks ago
Gurgaon, Haryana, India Amex Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Customer Care Executive
2 weeks ago
Gurgaon, Haryana, India IDP Education Full timeAbout IDP IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia. IDP's core business lines include student placement to Australia, US, UK, Canada, Ireland and New Zealand institutions, English-language testing and training. For 50 years, IDP has played a major role in...
