Lead - Account Manager

1 week ago

Chennai, Tamil Nadu, India Freshworks Full time
Job Description

We are looking for an experienced and strategic Enterprise Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a "GROWTH MINDSET" who has a willingness to learn and adapt in any situation. She / He should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities:

  • You'll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
  • Drive expansion through upsell and cross-sell to meet or exceed revenue targets
  • Demonstrating / selling value to key stakeholders within the accounts
  • Build a plan to maximize revenue and customer satisfaction within your accounts
  • Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AMs, Customer Success, Implementations, Billing, Support, deals teams etc.
  • Close large, complex deals involving multiple executive level stakeholders
  • Collaborate with and lead a larger cross functional team to the closure of large complex deals
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Exceeding activity, pipeline and revenue goals on a quarterly basis
  • Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
  • Analyze sales/metrics data from your accounts to help evolve your strategy
  • Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
  • Develop long-term strategic relationships with key accounts
  • Ensuring satisfaction within your accounts
Qualifications
  • Experience selling to VP or C level executives in companies
  • 6+ years of overall experience in sales. 4+ years of SAAS sales experience/solution based selling experience
  • Experience in driving expanded usage in existing customers
  • Track record of success selling into Mid Market and Enterprise companies
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
  • Proven track record of consistent account growth and quota achievement
  • Thorough understanding/experience in related technology in the CRM/EX/CX space
  • Willingness to travel to customer sites as directed by sales management
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor's Degree/Master's degree preferred
Additional Information

Freshworks Inc., (NASDAQ: FRSH) creates AI-driven business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AI-boosted products let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit and follow us on Facebook, LinkedIn, and Twitter.

Individuals seeking employment at Freshworks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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