PMO - null

1 week ago

India NEXUS CORPORATION Full time
Job Description
Roles and Responsibilities:
  • Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL)
  • Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support
  • Team management, including team member capability enhancement/improvement
  • Customer communication & documentation on a regular/ad-hoc basis
  • Emergency & escalation handling based on customer registered call out procedure
  • Manage and execute the small enhancement for responsible applications
Requirements Requirements:
Primary skill:
  • Japanese native bilingual language capability
  • Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support
  • Communication with other relevant team(Collaborated/counterpart application)
  • Customer expectation management, escalation handling
  • Problem solving, issue handling
  • ITIL IT service strategy knowledge
  • Basic level Knowledge of app. program (Mandatory: Java/C, VBA, Nice to have: Oracle HFM hands-on experience(Metadata,FDMEE,Data Form,Financilal Report,Rule,Shared Service,ADF,SmartView), SAP HANA based)
  • Basic level Knowledge of DB(Mandatory:Oracle/SAP/SQL server), System Networking
  • Basic level accounting knowledge
Secondly Skill:
  • Project management
  • SDLC process management
  • Risk/Task/Quality/schedule/Cost management
  • Usage of Ticket management system(e.g. ServiceNow)
  • M365
Desired Requirements:
  • Requirement analysis, supporting and guiding responsible team on functional and technical areas as required
  • Excellent written and verbal communication with customers for problem solving, issue handling or requirement gathering in Japanese
  • Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction
Requirements
Roles and Responsibilities:
  • Coordinating / leadership among responsible teams across onsite/offshore as PMO manager/Fin. domain lead(DL)
  • Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support
  • Team management, including team member capability enhancement/improvement
  • Customer communication & documentation on a regular/ad-hoc basis
  • Emergency & escalation handling based on customer registered call out procedure
  • Manage and execute the small enhancement for responsible applications
Requirements Requirements:
Primary skill:
  • Japanese native bilingual language capability
  • Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support
  • Communication with other relevant team(Collaborated/counterpart application)
  • Customer expectation management, escalation handling
  • Problem solving, issue handling
  • ITIL IT service strategy knowledge
  • Basic level Knowledge of app. program (Mandatory: Java/C, VBA, Nice to have: Oracle HFM hands-on experience(Metadata,FDMEE,Data Form,Financilal Report,Rule,Shared Service,ADF,SmartView), SAP HANA based)
  • Basic level Knowledge of DB(Mandatory:Oracle/SAP/SQL server), System Networking
  • Basic level accounting knowledge
Secondly Skill:
  • Project management
  • SDLC process management
  • Risk/Task/Quality/schedule/Cost management
  • Usage of Ticket management system(e.g. ServiceNow)
  • M365
Desired Requirements:
  • Requirement analysis, supporting and guiding responsible team on functional and technical areas as required
  • Excellent written and verbal communication with customers for problem solving, issue handling or requirement gathering in Japanese
  • Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction

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