Technical Support Specialist

1 week ago


Hyderabad, Telangana, India Highspot Full time
Responsibilities


Provide technical software support to our customers on a variety of integrations with Highspot, including Email, CRM, SSO, and CMS systems.

Become an expert at managing the support ticket queue and be responsible for driving customer requests to a timely resolution.

Responsible for triage and owning a wide variety of customer requests from start to finish while ensuring key stakeholders are consistently updated with relevant information.

Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
Optimize and leverage our internal and external Support documentation.
Act as a liaison between customers and engineering when necessary, to resolve difficult technical issues faced by our customers.

Required qualification

3-5+ years of technical customer support experience (ideally supporting the end-user of a technical product).Open to rotational shifts.
Learn it all, not know it all mentality.

Experience with/familiar with ticketing systems such as Zendesk (ServiceNow, ConnectWise, Jira Service Desk, HubSpot, etc).Experience with/familiar troubleshooting applications such as Outlook, GMail, Zoom, MSTeams.

Strong desire to serve and help others.
Experience in HTML and CSS scripting languages preferred, not required.
Proven ability to troubleshoot and identify the root cause of issues in complex enterprise systems.
Experience working with Mac, Windows, iOS, and Android platforms.
Exceptional problem-solving skills and cool under pressure.
Insatiable curiosity and the desire to learn it all.

Comfortable and confident in written and verbal communication with internal and external customers (Bonus points for fluency in a second language).Entrepreneurial with a strong interest in working for a fast-paced startup in hyper-growth.

#LI-AA1

  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client.The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users.They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, Telangana, India Reputation Full time

    Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Our...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. TheClient Support Specialistwill is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Support Specialist

    1 week ago


    Hyderabad, Telangana, India DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...

  • Support Specialist

    1 week ago


    Hyderabad, Telangana, India DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...


  • Hyderabad, Telangana, India Infoblox Technical Support And Software Developmen Full time

    Job Title : Oracle Applications Technical ConsultantWork Timings : General ShiftWork Location : Hyderabad (Work From Office)Roles and Responsibilities : Design, develop, test, and maintain Oracle EBS integrations adhering to enterprise design standards. Analyze and seek clarifications on functional specifications, write comprehensive technical...


  • Hyderabad, Telangana, India Velocida P. Ltd., Full time

    Note : Candidate must have java & SQL experience. Candidate should be baised from hyderabad only can apply, relocation can't be considered.Role : Senior software support Engineer (Techops). Exp : 10-16 yrs Location : Hyderabad (WFO).Responsibilities : Serves as backup for the Technical Operations Manager and act as escalation point of contact for application...


  • Hyderabad, Telangana, India Flutter Entertainment Plc Full time

    We are looking for a People Analytics Technical Specialist who will be a valuable addition to our team in Hyderabad. Join us at our new shared capability centre (HSCC) as we integrate into our Global Operating Model.About the Role:Configure, implement, and deliver Workday Reporting and Workday Prism solutions successfully to meet business demand.Collaborate...


  • Hyderabad, Telangana, India Miltenyi Biotec Full time

    Job DescriptionTechnical supportAnswer inquiriesProvide application supportInvestigate and troubleshoot technical issuesHandle complaintsOccasionally visit customers for demos, installations or troubleshootingSupport marketing, R&D and production during all stages of the product lifecycleProduct trainingMaintain certification as a certified trainer for your...

  • Technical

    1 week ago


    Hyderabad, Telangana, India Wipro Full time

    Role PurposeThe purpose of the role is to support process delivery byensuring daily performance of the Production Specialists, resolvetechnical escalations and develop technical capability within theProduction Specialists. Do Oversee and support process by reviewing daily transactionson performance parameters Review performance dashboard and the scores for...


  • Hyderabad, Telangana, India Thomson Reuters Full time

    Content Technical Specialist - XPP, Product Delivery team- Content Operations We are looking for an experienced Content Technical Specialist with two or more years of experience, who will be responsible for coding, layout design, and fixing editorial corrections for content using XPP (XML Professional Publisher) system. About the Role: In this...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...


  • Hyderabad, Telangana, India Miltenyi Biotec Full time

    Company Description Miltenyi Biotec Korea Co., Ltd., set up in 3 covers business in South Korea, is a subsidiary of Miltenyi Biotec B.V. & Co. KG. Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 9 based on the invention of MACS Technology under Mr. Stefan Miltenyi. With its headquarters...


  • Hyderabad, Telangana, India Datavail Full time

    Job Title: Principal Technical Specialist Location: Hyderabad/Bangalore/MumbaiEducation: BE/B. Tech or EquivalentExp Level: 10+ Years Key Responsibilities:Solution Design: Collaborate with finance and business stakeholders to gather requirements and translate them into FCCS solutions. Design Consolidation and Account Reconcialiation processes and Transaction...


  • Hyderabad, Telangana, India Cendyn Full time

    Job Purpose:As a Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills.The Technical Specialist will contribute to the team by suggesting specific feature requests,...


  • Hyderabad, Telangana, India APN Consulting Full time

    APN Consulting has an immediate need for a direct client requirement:Job Title: ITSM Support Specialist (L1/L2)RemoteContract – 6-12 MonthsExperience: Minimum 2 -4 YearsPosition: 2Job Summary:We are seeking a dedicated and experienced ITSM Support Specialist to join our offshore team. The ideal candidate will have a strong background in L1 and L2 support,...

  • Technical Lead

    1 week ago


    Hyderabad, Telangana, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...

  • Technical Lead

    1 week ago


    Hyderabad, Telangana, India Wipro Full time

    Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores...