![Value Point Systems Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
IT Helpdesk Engineer
2 weeks ago
Company's Mission:
- Serve as the initial contact point for customers who need technical assistance via phone or email
- Conduct remote troubleshooting using diagnostic techniques and relevant questions
- Find the best solutions based on customers' issues and information, guiding them through the problem-solving process
- Escalate unresolved problems to higher support levels
- Offer accurate details on IT services and products
- Document events and resolutions in logs
- Update customers on progress and details
- Relay customer feedback to the appropriate team
- Recommend enhancements to procedures
- Serve as the first contact point for customers seeking technical support via phone or email
- Perform remote troubleshooting using diagnostic methods and relevant queries
- Identify the optimal solutions based on customers' issues and information
Minimum Qualifications:
- Demonstrated experience in a help desk technician or similar customer support role
- Tech-savvy with knowledge of office automation tools, databases, and remote control
- Solid grasp of computer systems, mobile devices, and other tech products
- Able to diagnose and resolve basic technical problems
- Proficient in English
- Outstanding communication skills
- Customer-focused and composed under pressure
- BSc/BA in IT, Computer Science, or related field
Location - Noida and Bangalore
Number of positions - 2 openings per location
Notice period - Immediate/15 days
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