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Customer Service Quality Assurance
1 week ago
- Ensure that quality and customer satisfaction goals are met or addressed in a timely manner.
- Monitor quality and accuracy attributes; recommend solutions to address root cause.
- Assist in the customization of quality review guidelines and the creation of plans to achieve quality and customer satisfaction goals.
- Provide recommendations on improving the quality process to achieve goals and objectives.
- Daily reports on quality audit should be shared with the management
- Telecom experience and knowledge in CRM are advantageous.
- Bachelor's degree from any stream.
- Minimum of two years' experience as a quality analyst.
- Uses a quality monitoring data management system to compile and track performance at the team and individual levels.
- A fast learner who can work with set targets.
- Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problemsolving skills, and having good knowledge of Excel.
- Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.
Pay:
From ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Morning shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 2 years (preferred)
- International voice process: 2 years (preferred)
- Quality assurance: 2 years (preferred)
- Call auditing: 2 years (preferred)
Work Location:
In person
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