Customer Service Quality Assurance

1 week ago


Cochin, Kerala, India Chris Johnson Business IT Solutions Full time
Responsible for calibrating and supporting quality standards.

  • Ensure that quality and customer satisfaction goals are met or addressed in a timely manner.
  • Monitor quality and accuracy attributes; recommend solutions to address root cause.
  • Assist in the customization of quality review guidelines and the creation of plans to achieve quality and customer satisfaction goals.
  • Provide recommendations on improving the quality process to achieve goals and objectives.
  • Daily reports on quality audit should be shared with the management
  • Telecom experience and knowledge in CRM are advantageous.
  • Bachelor's degree from any stream.
  • Minimum of two years' experience as a quality analyst.
  • Uses a quality monitoring data management system to compile and track performance at the team and individual levels.
  • A fast learner who can work with set targets.
  • Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problemsolving skills, and having good knowledge of Excel.
  • Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.

Pay:
From ₹25,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Morning shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service: 2 years (preferred)
  • International voice process: 2 years (preferred)
- chat support: 2 years (preferred)

  • Quality assurance: 2 years (preferred)
  • Call auditing: 2 years (preferred)

Work Location:
In person
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