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Client Servicing Manager
1 week ago
Roles & Responsibilities:
Client Understanding: Understand brand objectives and develop strategic plans
Collaboration:
Build strong partnerships with clients, agencies, and internal teams
Relationship Management:
Maintain long-lasting client relationships
Feedback & Insights:
Provide feedback to internal teams to improve services and client satisfaction
Data Analysis:
Analyze data to identify trends and opportunities
Client Onboarding:
Act as the main contact for new client onboarding and addressing client concerns
Record Keeping:
Maintain accurate client records and follow-ups
Communication:
Synthesise information, communicate with teams, and organise processes to meet client requirements
Creative Input:
Contribute ideas for brand communication and strategy
Problem Solving:
Identify issues and share creative input on campaigns
Reporting:
Provide monthly and weekly activity reports to management and clients
Research:
Stay updated on social media trends and integrate them into creative ideation
Presentation:
Present ideas effectively with minimal supervision
Timeliness:
Meet client deadlines and ensure quality work
Skills RequiredEducation:
Bachelor's degree in Business or related field
Experience:
6+ years in client servicing within marketing and advertising agencies
Communication:
Strong communication and presentation skills
Time Management:
Excellent time management skills
Client Servicing:
Proven ability in client servicing and timely follow-ups
Media Knowledge:
Understanding of content, media, and social media
Reporting:
Hands-on experience in client report sharing.
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