![Marwadi Shares and Finance](https://media.trabajo.org/img/noimg.jpg)
Executive
2 weeks ago
- Educational Requirements: BBA/Bcom
- Company: Marwadi Shares and Finance Limited
Location: Rajkot(HO)
- HO
- Answer calls professionally to provide information about products and services, take cancel orders if required, or obtain details of complaints
- Follow up to ensure that appropriate actions were taken on customers requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders,refunds, or exchanges
- Ensure Customer Satisfaction
- Share innovative ideas in form of kaizen regularly to improve process and service for our customers
- First call resolution issue Resolution
- Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department
- Possess ability to handle work pressure and deliver excellent customer service during crisis situation
Skills: - Customer queries and Complaint resolution
- Customer service experience
- Inbound Calls
- Outbound Calls
- Telle Calling
- Customer Query Resolving
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