Executive

2 weeks ago


Rajkot, Gujarat, India Marwadi Shares and Finance Full time
Experience: 0-2 Years

  • Educational Requirements: BBA/Bcom
  • Company: Marwadi Shares and Finance Limited


Location: Rajkot(HO)
  • HO
  • Answer calls professionally to provide information about products and services, take cancel orders if required, or obtain details of complaints
  • Follow up to ensure that appropriate actions were taken on customers requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders,refunds, or exchanges
  • Ensure Customer Satisfaction
  • Share innovative ideas in form of kaizen regularly to improve process and service for our customers
  • First call resolution issue Resolution
  • Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department
  • Possess ability to handle work pressure and deliver excellent customer service during crisis situation
    Skills:
  • Customer queries and Complaint resolution
  • Customer service experience
  • Inbound Calls
  • Outbound Calls
  • Telle Calling
  • Customer Query Resolving

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