Customer Service Executive

1 week ago


Ahmedabad, Gujarat, India Stepin Solutions Full time

About Stepin Solutions:

  • Stepin Solutions is the market leader in Backend IT operations, having customers
from 33+ countries, having partners in Israel and USA. We started our journey in

2011 with 2 teammates which has now grown to 50~ people. We invite you to

join our crazy and inspiring team with a mission to grow the organization

together.

Job Summary:

office/customer support work experience. Freshers can also apply.

skills coupled with a willingness for on-the-job learning
- tocommunicatewith international clients. Thus, proficiency in English is a must

(verbal and written).

pages.
- generating reports from various tools, combining those in MS Excel and other

relevant tools.

  • Monitoring software performance and issuing alerts in the event of a
malfunction.
- and mobile-friendly,

and bug-free.

  • Generating backups
  • Otherrelevant backend IT operations
  • Understand and becomeconversant with the workflow of a relatively large
- understand, interpret, diagnose, and resolve customer problems.

calls) and maintain accurate and timely records in related databases.

  • Workwithmembersoftheteamandotherdepartments for root cause analysis
hardware infrastructure, and connectivity.

  • 24/7monitoring and management of events affecting technology services and
infrastructure takes place.

Required Qualifications:

Preferred Qualifications:

  • College or University degree in Computer Science or a related discipline

Requirements:

  • Ability to multitask, prioritize and manage time effectively
  • Ability to quickly grasp and understand new tasks and concepts
  • Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and
Domain Tracking)

  • Punctuality towards the responsibilities
  • Handling Pressure in Emergency Situations patiently
  • They should also have experience in customer service, including troubleshooting
technical issues and providing customer support in a timely manner.

  • Goodwithonline error monitoring tools
understanding of software systems.

Skills:

  • Timemanagement
  • Strongproblemsolving skills
  • Quality focus
  • Positive attitude
  • Proactive incident handling

Rotational Shift Timing:

  • Day1:Mon:12:00pmto8:00pm(WorkFromOffice)
  • Day2:Tue:6:00 amto12:00 pmAND8:00pmto6:00am(WorkFromHome)
  • Day3:Wed:DayOff
  • Thisrotational shift pattern will continue continuously

Benefits:

  • HybridWorkMode
  • Fulltime employment
  • EPF/ESIC as per Govt. compliance guidelines
  • Yearly increments on the basis of your performance

Working days:
Rotational shifts

Experience:

- total work: 3 years (preferred)

  • Customer service: 3 years (preferred)

Language:

  • English (preferred)

Work Location:
In person

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