Manager, HR Service and Content

2 weeks ago

Hyderabad, Telangana, India Bristol Myers Squibb Full time

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

As the Data Custodian and functional manager for the HR components of the enterprise-wide ServiceNow System, this role will primarily focus on the management and oversight of lifecycle events and virtual agent functionality which are utilized across multiple functions in addition to within HR.

The Manager is responsible for supporting People Services (PS) usage and performance of ServiceNow HRSD functionality, supporting People Services team members and People Services Leadership Team. The Manager will also use data to identify issues, use large volumes of contact, time, and situational data to design tools and reporting, and will make recommendations for process design and continuous improvement activities based on data.

Primary responsibilities include, but are not limited to:

Collaborate with process owner(s) for global HR onboarding and offboarding orchestration including case, knowledge and content systems. Ensure global standards are applied across all processes Ensures system functionality meets the business needs globally with a focus on Compliance, Legal, Works Council and country-specific Data Privacy requirements, and defining and executing training and communications strategy. Includes participating in confirming requirements/RFP, tool selection, and identifying resource/operational requirements. Support product implementations and upgrades. Responsible for testing plans and stakeholder training for the ServiceNow suite of applications, ensuring appropriate risk mitigation plans are in place and operating effectively for business-critical Human Resources processes. Author validation documents to support business functional requirements and compliance for 21 CFR Part 11 guidelines. Act as subject matter expert for digital onboarding and offboarding functionality and the ServiceNow functionality owned and supported by People Services. Create training materials. Monitor and verify integrity and completeness of data collected and work with providers to ensure timely and accurate reporting. Support self-service model for questions and issues related to PS technologies through creation of knowledge articles and frequently asked questions (FAQ) resource documents. Research and update best practices within and outside the organization to benchmark service metrics and other relevant performance metrics Create and maintain materials to support People Services engagement with stakeholders including Human Resources

Competencies – Knowledge, Skills, Abilities:

Experience working in a global, virtual environment Experience with process or workflow automation and/or chat functionality, specifically ServiceNow Lifecycle Event (aka Journey Management) and/or Virtual Agent functionality Strong interpersonal skills and ability to build effective working relationships with internal and external stakeholders. Strong listening/consulting skills with ability to influence others towards recommendations and outcomes. Strong communication skills with ability to communicate effectively, verbally and in writing. Strong track record in establishing and driving operational excellence Ability to work effectively in a fast-paced environment and manage / prioritize multiple activities Excellent analytical skills Highly motivated and detail oriented in order to achieve and improve HR Service Center metrics and standards Strong creative problem solving and critical thinking skills Practical knowledge of regulations such European GDPR. Previous work experience where attention to detail and personal accountability were critical to success. Successful experience leading cross-functional interactions. Proven ability to organize and prioritize multiple and diverse tasks; self-starter with comfort standing alone.

Experience – Responsibility and minimum number of years:

2-4 years' experience as a functional admin or data custodian for ServiceNow HRSD scoped application ServiceNow CIS-HR certification a plus 1-2 years' experience with Validation tools, such as QMAS/DocIt, HP ALM preferred Experience and understanding of government regulations for data privacy, such as Works Council, GxP, and European GDPR

Qualifications - Degree/Certification/Licensure

Bachelor's degree

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through scienceTM ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

  • HR manager

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions will help you find the right kind of job A company with 2-10 employees located in Hyderabad.Job OverviewAn exciting opportunity for an experienced HR Manager in the Retail sector at Gamut HR Solutions, a company dedicated to finding the right job matches. Mid-Level position with 4 to 6 years of experience. Employment type:...

  • Content Specialist

    2 weeks ago

    Hyderabad, Telangana, India Keka HR Full time

    The team Knowledge management in Keka plays a central role, enabling customers and internal stakeholders to drive value from the Keka HR Portal and stay abreast of the latest features. We have a sharp focus on creating content that customers find value in and helps them get the best out of their HRMS portal. The role We are looking for content specialists...

  • Sr. Manager, HR Operations

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    Inspire Brands is a fast-growing company with significant opportunity for growth and advancement. The company offers a team-oriented culture, dynamic working environment, and work life balance. The Sr. Manager, HR Operations will support and lead the HR Operations teams based in Hyderabad. The position provides strategic direction and input and ensures the...

  • HR Shared Services

    2 weeks ago

    Hyderabad, Telangana, India Thryve Digital Health LLP Full time

    Position- HR Shared Services Team Lead /Associate manager.Experience-10+yrsLocation- HyderabadMode of work - HybridShift timings- 3PM-12AMThis job supervises the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise. Ensures the tactical execution and...

  • Hr Shared Services

    2 weeks ago

    Hyderabad, Telangana, India Thryve Digital Health LLP Full time

    Position- HR Shared Services Team Lead /Associate manager.Experience-10+yrsLocation- HyderabadMode of work - HybridShift timings- 3 PM-12 AMThis job supervises the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise.Ensures the tactical execution and...

  • HR Generalist Internship

    4 weeks ago

    Hyderabad, Telangana, India Pravave HR Solutions Pvt Ltd Full time

    About the internship:Selected intern's day-to-day responsibilities include:(a) Recruitment:1. Sourcing candidates through various channels.2. Screening resumes and applications.3. Coordinating interviews and assessments.4. Conducting reference checks and verifications.(b) Learning and Development (L&D):1. Assisting in designing and delivering training...

  • HR Generalist Internship

    2 months ago

    Hyderabad, Telangana, India Pravave HR Solutions Pvt Ltd Full time

    About the internship:Selected intern's day-to-day responsibilities include:(a) Recruitment:1. Sourcing candidates through various channels.2. Screening resumes and applications.3. Coordinating interviews and assessments.4. Conducting reference checks and verifications.(b) Learning and Development (L&D):1. Assisting in designing and delivering training...

  • HR executive

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions will help you find the right kind of job A company with 2-10 employees based in Hyderabad. Visit for more information.Job OverviewHR Executive role in the Retail Industry with Gamut HR Solutions in Hyderabad. Full-Time position for candidates with 1 to 3 years of experience.Qualifications and SkillsRecruitment experience...

  • HR Executive

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions will help you find the right kind of job Gamut HR Solutions has 2-10 employees and is headquartered in Hyderabad. Visit to learn more.Job OverviewHR Executive role in Retail Industry with 1-3 years of experience, Full-Time position based in HyderabadQualifications and Skills1. 1-3 years of HR experience in the retail...

  • HR executive

    2 weeks ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions will help you find the right kind of job Gamut HR Solutions has 2-10 employees and is headquartered in Hyderabad.Job OverviewJunior role with 1 to 3 years of experience in HR, Full-Time position in HyderabadQualifications and SkillsRecruitmentEmployee RelationsLabor Law CompliancePerformance ManagementTraining and...

  • Mobile and Desktop Technician

    3 months ago

    Hyderabad, Telangana, India 3G Hr Services Full time

    Job Requirements Job Title: Mobile Technician,Company Name: 3G HR ServicesLocation: Various locations (Ameerpet, Jubilee Hills, Vizag, Chennai, Bangalore)Salary: Competitive salary ranging from 2.4 LPA to 3.2 LPAVacancies: Mobile Technician - Ameerpet: Any genderMobile Technician - Jubilee Hills: Female candidates onlyMAC Technician - Ameerpet: Male...

  • HR Manager

    2 weeks ago

    Hyderabad, Telangana, India Multi Recruit Full time

    Roles and Responsibility We are looking for a HR Manager with extensive experiencein overseeing all HR functions, with a specific emphasis on payroll, managinggrievances, Exit & Performance Management. The ideal professional shouldhave proven work experience in managing HR processes. As the HR Manager, youwill be accountable for guaranteeing the efficient...

  • HR Manager

    2 weeks ago

    Hyderabad, Telangana, India Quadric IT LLC Full time

    The Mid-Level HR Manager will be responsible for managing day-to-day HR functions while also overseeing financial operations related to HR activities. This role demands a balanced expertise in human resources management and financial acumen to ensure the alignment of HR initiatives with our financial goals. The ideal candidate will be a strategic thinker, an...

  • Mba Hr Intern

    2 weeks ago

    Hyderabad, Telangana, India Marvelous Coach Full time

    Company DescriptionMarvelous Coach (OPC) Pvt Limited provides HR consulting services for Pharma Startup Organizations with between 10 and 200 employees, covering all aspects of the HR system from hiring to separation procedures, policies, and legal compliance.Mid-career professionals can benefit from online and offline courses, trainings, coaching, and...

  • Specialist, HR Shared Services

    2 weeks ago

    Hyderabad, Telangana, India FactSet Full time

    Responsibilities 70% Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the...

  • MBA HR Intern

    2 weeks ago

    Hyderabad, Telangana, India Marvelous Coach (OPC) Pvt Limited Full time

    Company DescriptionMarvelous Coach (OPC) Pvt Limited provides HR consulting services for Pharma Startup Organizations with between 10 and 200 employees, covering all aspects of the HR system from hiring to separation procedures, policies, and legal compliance. Mid-career professionals can benefit from online and offline courses, trainings, coaching, and...

  • HR Data Management

    2 weeks ago

    Hyderabad, Telangana, India Randstad Full time

    Welcome to Randstad, the world's leading talent company focusing on specialized skills and equitable work environments.In today's dynamic work landscape, professionals seek growth opportunities while emphasizing work-life balance, equity, and flexibility. Organizations are in need of specialized skills, and Randstad aims to be the top partner for talent by...

  • HR Manager

    2 weeks ago

    Hyderabad, Telangana, India CA Monk Full time

    PositionOverviewTheHR Manager will lead the HR department focusing on both strategicand operational HR functions. This role requires a proactiveindividual capable of setting up and managing HR processes ensuringcompliance and fostering a positive organizationalculture.KeyResponsibilities:HROperations andAdministrationManagedaily HR operations including...

  • hr manager

    2 weeks ago

    Hyderabad, Telangana, India Paradise Placement Consultancy Full time

    Job Description: job description Human Resource Managers are professionals who plan for new staff, interview and hire them accordingly to cultivate a healthy work environment where everyone can thrive. They also consult executives on strategic decisions affecting all management levels to create sustainable change within their business or company. ...

  • Lab Technician Jobs in 3G HR Services

    7 days ago

    Hyderabad, Telangana, India 3G HR Services, Swaasa Jobs Full time

    Job Requirements Job Title: Lab TechnicianLocation: Somajiguda, Hyderabad, Telangana, IndiaSalary: Rs. 17,000 per monthQualification:Diploma or degree in Medical Laboratory Technology or a related fieldWork Experience:Minimum 6 months of experience as a Lab TechnicianJob Description:We are looking for a dedicated Lab Technician to join our team at 3G HR...