Manager, Self-Service Content

2 weeks ago

Noida, Uttar Pradesh, India Adobe Full time

JOB LEVEL

M30

EMPLOYEE ROLE

People Manager

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Adobe's End-to-End Engagement (E2EE) team is hiring for the position of Manager, Content and Experience, for its Digital Documents category. The person in this role will provide leadership, direction, and management to the Digital Documents content team. Our Digital Documents category team is focused on driving customer self-service, engagement, and value from Adobe Acrobat and Document Cloud solutions by delivering intelligent, measurable, and personalized experiences across web, social, communities, and automated chatbots with velocity and scale.

In this role, you'll set the overarching strategy and define detailed content plans for key products like Acrobat, Scan, and Sign, to name just a few, and empower billions of users to self-serve through content and experiences across all our surfaces. You'll also partner closely with product, engineering and marketing stakeholders to share customer and product insights, influence product experience and roadmaps, and increase product value for customers.

What you'll do

  • Define, deliver, and lead content for a suite of products within multiple channels: web, mobile, in-app and more.
  • Maximize customer data analysis to build strategies for outcome-based content.
  • Lead and manage a team of content creators.
  • Work with marketing and product teams to develop projects and campaigns to aid self-serve, increase ARR, and grow product usage.
  • Lead projects, results and dependencies in the context of short release timelines.
  • Leverage GenAI to scale content creation and drive innovation. Foster partnerships with teams developing in-app assistants to ensure relevant and consistent content experiences across applications.
  • Collaborate with engineering, support, and product management to understand product goals and technical details, and implement content needs.
  • Maintain logical information architectures with a primary focus on usability and discoverability.
  • Collect and analyze metrics to ensure content success.

Experience & qualifications

  • 10+ years of experience, with a minimum of five years in a content strategy role, preferably at a software company where most of your work involved customer-centric content and collaborating with various partners.
  • Strong experience in strategic leadership.
  • Demonstrated success in cross-regional projects or initiatives coupled with the capability to juggle and prioritize projects simultaneously.
  • Experience with text, visual, and video development tools or CMS.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

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