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Education Services Advisor

3 months ago

Bengaluru, Karnataka, India Blue Yonder Full time

Scope:

  • Works together with all stakeholders to ensure all is in place for the upcoming trainings

What you'll do:
LMS Admin and Training Delivery Support

  • Create upcoming training events in Training Delivery Planner (TDP) for Private and Public sessions
  • Update TDP entries when changes occur, e.g, date changes, resource changes, etc
  • Works with Delivery Managers to ensure LMS course schedule information is complete and accurate by cross referencing training schedules with rosters, trainers' calendars, content readiness information
  • Create upcoming training sessions in LMS for Private and Public sessions
  • Update LMS sessions when changes occur, e.g, date/time changes, resource changes, etc and inform ES Tech of participant changes that will affect cloud deployment
  • Coordinate training schedule with customer
  • Coordinate with customer on attendee information for registration and submit to Training Support Desk for registration.
  • Coordinate with Customer POC regarding training logistics, particularly participants lists, exact start date/time and end date/time, etc.
  • Identify suitable and available trainer for training event:
'- For Education Architects: Cross reference TDP and Education Architects' calendar and block available trainer
'- For other BY resources (Guest Instructors): Coordinate with regional Resource Controllers (RC) to identify available trainer and ensure Tenrox workplans are assigned
'- If no resources available within BY, liase with Contractor Desk to identify suitable contractor and complete contractor onboarding

  • Coordinate logistics and admin activities for smooth training delivery (Technical checks for training environment, manual printing/if applicable within region, Training Delivery Checklist for onsite training, etc.)
  • Assist customers with LMS login issues (InActive accounts, password resets, download certificates, accessing training materials, etc.)
  • Assist Guest Instructors with questions regarding marking attendance/submitting rosters in LMS for their scheduled sessions
  • Mark attendance and submit for completion of class in the LMS, as needed esp for guest instructors
  • Generate Rosters and provide to all Instructors for upcoming training; provide roster revisions as needed
  • Initiate registration requests to the Support Desk for product subscriptions
  • Initiate request with Content Team for Industry Solution (IS) entitlements, communicate with the customer for user information, and send user information to the Support Desk for registrations
  • Complete Customer courseware delivery requests on SharePoint
  • Organize, schedule and attend training coordination calls/meetings between Customer POC and Educ Delivery management team
  • Organize, schedule and attend training coordination calls/meetings between NA Educ Delivery management team and internal BY Project team
  • Organize, schedule and attend introduction call/meeting between Class instructor and Customer POC
  • Work closely with Education Sales Leads to plan ahead on the new deals that are due to sign.
Customer Support

  • Work with customers to utilise their remaining budget in their training packages
  • Work with customers on the planning of the deliverables in their statement of work
  • Support customer with invoice queries
  • Respond to questions or additional information needed by BY project team, customer POC, instructors (esp guest instructors) regarding upcoming training deliveries.
Forecasting / Revenue

  • Maintain and update the revenue submission spreadsheets on a daily basis, using the Working Sheet to stage activities, as appropriate
  • Consolidate list of completed trainings and enter on monthly billing sheet for monthly revenue recognition
  • Process POD (Proof of Delivery) for billing submissions as per estabished porcesses
  • RevRec followup / Instructor Prep matching revenue submission and Upland hours

What we are looking for:
Education

  • Associate's Degree
Experience

  • 24 years training administration or coordination experience

Skills:

  • Excellent verbal and written communication skills in English
  • Strong organizational skills
  • Time Management skills and the ability to multitask
  • Knowledge of Microsoft Office Suite Applications
  • Basic Business Finance
  • Good problem solving skills
  • Interpersonal skills and the ability to work in a team environment
  • Great attention for details
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.

Does your heart beat like ours? Find out here:

Core Values

  • Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration f