Lead Control Management Officer, ECR

1 week ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time
Lead Control Management Officer - Remediation

About this role:

Wells Fargo is seeking a Lead Control Management Officer.

Customer Remediation Control has an exciting opportunity for an experienced, forward-thinking Lead Control Management Officer. The Lead Control Management Officer will focus on developing programs, standards, and routines to support the CR COE enterprise program responsibilities. This Officer will work closely with the CR COE business leaders and CR COE Control team peers to identify, design, and deploy routines to enable a strong risk culture and control environment. After deployment, the Officer will also work closely with the CR COE to ensure the enterprise programs are followed, routines are sustainable, and performance measures are meeting expectations.

In this role, you will:
  • Collaborate with CR COE, Control team, WF Compliance, and Operational Risk Business Oversight to ensure risks are identified, mitigated and controlled
  • Execute against a controlled change management process
  • Provide alignment to one or more coverage areas across CRCOE
  • Serve as a coverage officer within the control team, with proven knowledge of applicable processes and controls
  • Continuously engage in discussions with LOB partners on strategy, organizational changes, and new/modified systems, processes and controls to determine impact and identify and remediate risk control issues across all risk types
  • Contribute to team coverage of engagements such as internal audits, external exam and other control reviews. Ensure LOB awareness and preparations as applicable.
  • Lead efforts for issues and corrective actions identified during engagements inclusive of root cause identification, issue intake, alignment of corrective actions as well as any related intake and closure requirements.
  • Communicate the pipeline of engagements, issues and any related requirements to ensure that internal and external timelines are met.
  • Collaborate with Line of Business (LOB) partners on control design, implementation and monitoring.
  • Ensure appropriate connectivity, linkage, and integration with in-region international risk management teams.
  • Partner with business control managers and the business to maintain the business process inventory.
  • Conduct risk assessments to evaluate the adequacy and effectiveness of policies, procedures, processes, systems, technology and internal controls.
  • Awareness and involvement in regulatory change control, and alignment of related controls.
  • Contribute to governance routines and management reporting leveraging RCSA data. Partner with business control managers to ensure that the RCSA and related risk and control profiles are maintained following any engagements/related issues and corrective actions.
  • Manage RCSA triggers, including the assessment of RCSA. Coordinate with business and support partners for creation of Self-Disclosed issues in Issues Management system of record.
  • Control Development: Control Documentation, control evaluation, control implementation and monitoring.
Required Qualifications:
  • 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Advanced Microsoft Office (Excel and PowerPoint) skills. Knowledge and understanding of risk applications i.e. Veritas and Service Now (SNOW)
  • Knowledge and understanding of internal controls and Internal Control Policy.
  • Domain knowledge of Customer Remediation is desirable. Ability to synthesize data and/or observations from a variety of, often disparate and unconnected, sources, to deliver succinct summaries (both verbal and written) and enact responses quickly.
  • Exceptional interpersonal and relationship building skills to effectively influence all organizational and leadership levels, where flexibility, collaboration, and adaptability are a must.
  • Highly organized and proactive with demonstrated ability to assess, exercise independent judgment, apply prudent risk management principles, prioritize work to meet deadlines, and proactively escalate when necessary.
  • Ability to be flexible and adjust plans quickly to adapt to changing business needs. Hands on style; proven ability to structure tasks or projects, execute and achieve targeted results and develop and manage associated goals and plans.
  • Intellectual curiosity with proven ability to learn quickly through others as well as to conduct their own research and analysis.
  • Ethical integrity and demonstrated ability to exercise independent judgment and apply prudent risk mitigation principles.
Desired Qualifications:
  • Experience with Transformation with the ability to identify and present process/operational enhancements.
  • Ability to execute in a fast-paced, high demand environment while balancing multiple priorities.
  • Experience in risk management supporting front line unit compliance with enterprise policy and standards
  • Risk Management experience in a top 5 bank with specific focus on exiting Regulatory Consent Orders (OCC, CFPB, FRB)
  • Experience working with Senior Leaders as an "Influencer". Able to effectively convey complicated information necessary to provide the leader with an informed understanding leading to executable risk-mitigation strategies
  • Strong experience with Issue Management processes and systems
Job Expectations:
  • Candidates will be required to work on site in compliance with Wells Fargo's return to office standards, currently working in a hybrid model.
Posting End Date:
5 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.


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