Mis Coordinator for Dixit Infotech
2 weeks ago
A
Scope:
The services will cover the IT Assets of Knight Frank at its locations
The IT assets include:
v Hardware Assets - Servers, desktops and peripherals, network equipment. v Software Assets - OS, Standard Office Automation Software, Application Software etc.
B
Deliverables:
v To Update Complete Hardware and Software Inventory in the database maintained & with the help of tool provided by Knight Frank v Maintaining up to date Asset Database of IT Assets and update the system to track the installations, movements and additions and changes if any.
v Facilitate all asset changes through formal IMAC process. v Generate mutually agreed asset management reports (Monthly/quarterly)Note:
v All IMAC related calls need to be logged at Service desk.
v It is assumed that the total IMAC calls will not exceed 10% of the total calls logged for the month.
v Mass shifting (exceeding 40-man days' effort), major upgrades and significant changes in the working environment will not be covered under IMAC & will be considered as one-time projects.
C.Delivery Mechanism:
v DISPL will have the baseline (Initial) database from Knight Frank.
v When a user logs a request in the call management system for this effect, the Service Desk would log the call in IMAC Category.
Vendor Management:
A
Scope:
All suppliers / partners / vendors serving laptops, desktops, printers, and other managed services (hosted websites, mails etc.) as per SLA B.
Deliverables:
v Logging calls and coordination with Knight Frank' IT infrastructure Vendors (Product Support / OEM / AMC) v Follow up for parts supply or service from vendor / OEM v Log call with vendors.
Coordinate and follow up with the vendors and get the necessary spares exchanges with necessary approval from Knight Frank' authorized personnel v Escalating calls to the designated Knight Frank IT personnel, if required v Maintain database of various vendors with details like contact person, telephone nos.
, escalation matrix, response and resolution time commitments v Non-achievement of SLA due to vendor performance/pending call will not be calculated-
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