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Imac

3 months ago

Mumbai, Maharashtra, India Dixit Infotech Full time

Roles and Responsibilities:

  • Strong verbal and written communication skills.
  • Diagnosing computer hardware issues and software issues.
  • Experience working with modern Apple/Mac Computer Hardware.
  • Understanding of macOS configuration
  • Basic understanding of basic Computer Networking protocols; DHCP, DNS, TCP/IP.
  • Providing proactive and prompt technical support to staff and students with macOS hardware or software issues.
  • Diagnosing, troubleshooting, and resolving hardware and software faults with macOS devices, and escalating jobs to third parties where appropriate.
  • Must have a strong sense of discretion and check the warranty for the same.
  • Repairing and replacing computer hardware components as needed.
  • Documenting deployment, tracking, and maintaining IT company asset information
  • Updating Service Request Status and communicating with endusers on Repair Status.
  • Install, configure, maintain, and administer macOS devices within an Active Directory
  • Maintain and administer macOS Server, storage devices