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Quality Expert

3 months ago

Gurgaon, Haryana, India BT Group Full time
Quality Expert

Job Req ID:26372
Posting Date:21 Nov 2023
Function:Business Services & Operations
Location:Building No 14 Sector 24 & 25A, Gurugram, India
Salary:Competitive
Why this job matters

The Service Governance & Insights Advisor assists in efforts focused on service governance across the service organisation, ensuring policies and standards are visible and achieved as well as contributes to efforts to enable the service platform's ability to innovate.


What you'll be doing

  • Assists the design and delivery of a Service Governance framework that shares leading practices on team model designs, tools, and governance.
  • Supports activities on the Service Governance & Insight workstream of one or more deployments.
  • Contributes to the design of customer support and governance models.
  • Gathers information for the analysis of Service performance/ metrics and the implementation of Service improvement opportunities with a cross section of stakeholders across the business,
  • Supports the development of automation, tooling and monitoring opportunities across the delivery unit.
  • Collates routine data and assists risk analysis in supporting strategies with functional leaders across service disciplines.
  • Works from existing procedures and analysis of routine information to solve standard problems and enhance operational efficiency.
  • Assists with the documentation of Service Operations processes and procedures, assisting in the identification and documentation of system and tool requirements for optimal operations of the relevant offerings or capabilities.

The skills you'll need

  • Tactical Planning
Service Assurance
IT Service Delivery
Regulatory Compliance
Continuous Improvement
Problem Solving
Customer Insights
IT Audits
Risk Management
IT Security
Data Analysis
Technology Governance
Technical Reporting
Business Process Improvement
Decision Making
Growth Mindset
Quality Assurance
Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.