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Zonal Operation Lead
7 days ago
Job Description Form
JobDescription Form
Job Title:Zonal Operation Lead – TFiber
Location: Hyderabad
Reports to:O&M Head
Days/Hours of work: 9 Hrs(Monday to Saturday)
Salary Range: Up to 7LPA
Summary of Position:
Experience on maintaining OSP & ISP Network ofTelecom Project
Good understanding on DWDM IPtechnologies GPON & Fiber optics network
Knowledge on ITIL process & Incident Management.With entire field operation life cycle
Responsible for managing outages SLA uptime serviceavailability root cause analysis in coordination withField
Teams
Update andmaintain documentation associated with processes andprocedures
Continuously improve and developsystems to proactively monitor the infrastructure wemanage
Generate key reports for Managementincluding but not limited to: system availability service levelagreements
ticket resolution and customerissues
Reviewing Trouble tickets with managementand technical teams in line with process
Abilityto work unsupervised be a team player under pressure and should bedelivering best in class service in
line withthe organization standards
Responsible forreport generation on Field Operations &compliance
Supervise a 24x7 Network Operation& maintenance & personnel management on field inthe allocated
Zone
Managingall Field operations in the Zone allotted.
Managing & continuous GIS update on field levelinventory.
Indepth knowledge on governmentregulations requirements guidelines and industry. Experience onvendor management and crises management during major events Reportsto management.
Primary Responsibilities
Network Uptime as per ProjectSLA Application Uptime Services Uptime of Networkdevices.
No defect or Zero defect solutionimplementation & monitoring
Resolutionof NonService Impact Incident within TAT with Zero Impact onService
Planned outage with Zero Service ImpactResponse time of OEM
Proactive ServiceImprovement Plan to be initiated across projects.
Coordination with internal stake holders and clientinterfacing and Maintaining of SLA uptime service availability rootcause analysis
Personal Specification Essential Desirable
Qualifications& Training Diploma/B.E / B.Tech inElectronics and Communications
Experience 56years' Experience in Transmission FiberGPON DWDM/CWDM/ASON MPLS IP WiFi Broadband UBR/LBR MicrowaveSatellite Audio & Video Solution Triple Play SecuritySolution Wireless Solutions.
Certification CCNACCNP DataCenter ITIL PMP Prince2 preferred
ISO 27001 ISO20001 understanding
Product Knowledge DWDM FIBERFTTx TCP/IP and QOS in the LAN WAN and WLAN
EMS/NMS or any other EMS tools WFMS tools IBMSplatform
Skills
Proactive,Prince, Prince2, Iso 27001, Solution Implementation, Fms, Tcp/ip,Compliance, Flexible, Itil, Documentation, Incident Management,Product Knowledge, Mpls, Fttx
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