Customer Support Executive

1 week ago

Bengaluru, Karnataka, India Discovery Village Full time

As a Sales manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and toursof the hotel.

Also develops strategic action plansfor hotels to drive measurable, incremental sales revenue.

Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team. Additionally work with individual hotel teams to identify skill development areas and properly deploy sales and marketingresources.

Sales Manager Duties and Responsibilities:

Responsible for Corporate and Travel AgentRoom Salesfor the hotel.

Clear understanding of the hotels business strategies then setgoals and to determine action plans to meet those goals.

Update action plans and financial objectives quarterly.

Identify new markets and business opportunities and increase sales.

Represent Hotels in various events and exhibition.

Implements all sales action plans related to my market areas as outlined in the marketing plan.

Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

Provide the highest quality of service to the customer at all times.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.


Develop strong relationships with on property front officeteam to ensure working in unity and always striving to achieve the same goals.


Accompany sales team on sales calls to potential clients to assist in development of the accountand to access the effectiveness and sales skills of the sales person.

Assess additional training needs based on data gathered and interaction with sales team from property visits.

Attending all department and hotel meetings as necessary.

Targeting key accounts potential for the company.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAMtrips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Acquiring and developing new business accounts and preparing sales proposals for clients.

Closely following up on all business leads within a 24 hour response time line to clients.

Prerequisites:

  • Proven success in a similar role and environment.
  • Empathy towards your customers and colleagues.
  • Pride and attention to detail.
  • Polished personal presentation with Warm, confident and hospitable personality.

Education:

3 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.


We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.


As a Sales Executive you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility under the general guidance and supervision.

The role involves generating and maintaining customers of defined accounts and areas through sales activities like face to face sales calls, telephone calls or entertainment and will include key responsibilities such as:

  • Maintain a high level of exposure for the hotel through direct sales
  • Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts' managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
  • Implement and execute all sales objectives and action plans to reach and exceed targets set
  • Solicit and serve transient and group business and meetings
  • Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible
  • Ensure comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies
  • Formulate corporate offer letters and yearly contracts and any other required business correspondence
  • Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and / or direct mail

Skills
**Education, Qualificat

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