Customer Support Executive
4 weeks ago
JOB DETAILS
- Answer calls professionally to provide information about products
- Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Answer questions about products or the company
- Ask questions to understand customer requirements
- Enter and update customer information in the database
- Handle grievances to preserve the company s reputation
- Keep records of calls and sales and note useful information
FUNCTIONAL AREA
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