Customer Support Executive

4 weeks ago


Bengaluru, Karnataka, India timesjobs Full time

JOB DETAILS

  • Answer calls professionally to provide information about products
  • Keep records of customer interactions , recording details of inquiries, complaints, and comments, as well as actions taken
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements
  • Enter and update customer information in the database
  • Handle grievances to preserve the company s reputation
  • Keep records of calls and sales and note useful information

FUNCTIONAL AREA

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