Director, Billing Manager

7 days ago


Pune, Maharashtra, India BNY Mellon Full time

Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Director, Billing Manager to join our BILLING team. This role is located in PUNE, MH – or Chennai, TN HYBRRID mode.

In this role, you'll make an impact in the following ways:

· Leads a Billing Product Support area consisting of multiple teams responsible for billing platform migration on to ORMB across various Asset Classes

· Sets departmental priorities and allocates resources to align with business objectives and annual plan.

· Develops and implements policies to ensure client satisfaction and leads key initiatives.

· Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate.

· Manages the performance of assigned staff. Coaches and guides on project management.

· Sets strategic priorities on initiatives designed to improve Billing processes.

· Determines needed improvements through review and analysis of problems reported.

· Participates in long-term or strategic planning for the Billing function designed to improve the overall client experience and improve team productivity and quality.

· Tracks and reports on performance of Billing area. Coaches and guides assigned staff on improving the execution of invoice production and achievement of goals.

· Resolves the most complex issues, roadblocks or inquiries from senior-level or key individuals at clients, as needed.

· Keeps abreast of all unusual requests/transactions/issues and ensures proper escalation where appropriate.

· Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

· Provides feedback at the most critical of times.

· Maintains relationships with senior business and sales leaders to report trends and needs.

· May provide forward-looking and strategic insight on Billing processes and issues to support the business.

· Leads a Billing area consisting of multiple teams of Billing professionals and/or support staff.

· Responsible for the achievement of team goals and objectives, talent management and supervision of team members.

· Experience in developing and analyzing and Workforce management reporting.

· Experience in oversight of external 3rd party contact center partner

· Management of an Omni channel contact center

· Management of a center of excellence in support of a global contact center

To be successful in this role, we're seeking the following:

· Bachelors degree or the equivalent combination of education and experience is required.

· 18 plus years of total work experience with at least 7-8 plus years of management preferred.

· Experience in financial services preferred

· Experience in Billing Operations or any Billing Product like ORMB would be an added advantage

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

· Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion

· Bloomberg's Gender Equality Index (GEI)

· Human Rights Campaign Foundation, 100% score Corporate Equality Index · Best Places to Work for Disability Inclusion, Disability: IN – 100% score

· 100 Best Workplaces for Innovators, Fast Company

· CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.



  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work with...

  • Mazars - - Finance

    7 days ago


    Pune, Maharashtra, India Manager Full time

    Manager Finance Role Outline:Mazars Business Services India has an exciting new opportunity for an experienced accountant to join the team as the Finance Business Partner. This role would suit an enthusiastic self-starter with a recognised accounting qualification and experience of professional services. Role Summary: Work closely with the Head of Service...

  • Manager - Billing

    7 days ago


    Pune, Maharashtra, India Mahindra Rise Full time

    Company: Mahindra Lifespace Developers Ltd. Job PurposeTo be responsible for payment of all vendors and preparation of cash flow for the site Principal Accountabilities Receiving the bills from the vendors and verifying the documents attached to the bills Releasing adhoc payments of the bills Doing final certification of the bills and certification of...

  • Billing Specialist

    7 days ago


    Pune, Maharashtra, India Staff4Me Full time

    Staff4Me is seeking a detail-oriented and experienced Billing Specialist to join our finance team. As a Billing Specialist, you will be responsible for accurately generating and processing invoices, resolving billing discrepancies, and ensuring timely payment collection. This is a critical role in our organization as you will play a key part in maintaining...

  • Billing Executive

    7 days ago


    Pune, Maharashtra, India VB Ventures Full time

    Responsibilities-: Collaborate with engineers, architects, project managers, and other technical staff for multiple projects to ensure that project budgets are accurate and meet requirements as needed. To analyze the expenses of labor, material requirements, equipment cost, project specifications, and blueprints. Perform a comprehensive cost analysis,...

  • Senior Executive

    4 weeks ago


    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Job DescriptionRole ResponsibilitiesTo ensure that Fire service contracts are set up and billing is completed to a high standard for the relationship customer contracts (Nationals, Key Accounts and Facilities Management companies)Ensuring KPIs / SLAs are achieved per business expectation.Create new customer contracts on business system.Liaising and feeding...

  • Senior Executive

    1 week ago


    Pune, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Role ResponsibilitiesTo ensure that Fire service contracts are set up and billing is completed to a high standard for the relationship customer contracts (Nationals, Key Accounts and Facilities Management companies)Ensuring KPIs / SLAs are achieved per business expectation.Create new customer contracts on business system.Liaising and feeding back to...


  • Pune, Maharashtra, India Johnson Controls Full time

    Description Manage Operational Performance: Supervise the function of Customer Billing and support team in Daily OperationsExpertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice UploadsIdentify and assess complex problems for area of responsibilityEnsure smooth migrations, identify potential process risks, establish...


  • Pune, Maharashtra, India LivePerson, Inc Full time

    Overview: As Manager, Business Systems, you are responsible and required to maintain back-office financial systems – Zuora, Billing and Collection(Salesforce). You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic as soon as onboard. Beyond maintaining the...


  • Pune, Maharashtra, India LivePerson, Inc Full time

    Overview:As Manager, Business Systems, you are responsible and required to maintain back-office financial systems – Zuora, Billing and Collection(Salesforce). You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic as soon as onboard. Beyond maintaining the above...


  • Pune, Maharashtra, India Xolopak India Ltd Full time

    The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.Key Responsibilities:Billing Management:Generate and send accurate invoices to customers and internal stake holders as per requirement in...


  • Pune, Maharashtra, India Mastercard Full time

    Job Title: Director, Product Management – (Data Strategy and Analytics)Introduction:The Mastercard Commercial Card Platform, Smart Data, enables issuers and end corporate clients to manage their commercial card programs. It is the single-entry point to features and functions such as virtual payments, data integrations, account management, transaction...


  • Pune, Maharashtra, India Rao Hospital Full time

    Hiring IPD-billing executive for reputed multispeciality hospital in Pune with 1+ years relevant experience is required.Roles and Responsibilities: Responsible for managing daily IPD/ OT Billing. Assists Billing HOD in assessing accuracy of the various reports and implementation of the policies and protocols. Undertakes OT bill preparation and audits the...

  • Billing Assistant

    7 days ago


    Pune, Maharashtra, India Tectonic Engineering Consultants India Pvt Ltd Full time

    IMMEDIATE Opening for Billing AssistantEssential functions of this position include assisting the Project Management and Project Engineering teams in accounting and project data input, which will include preparing, processing, and tracking purchase orders and invoices, as well as updating and maintaining client/vendor accounting trackers for multiple...


  • Pune, Maharashtra, India ESP Global Services Full time

    2-3 years' experience in International Billing. Knowledge and experience in MS Excel, Invoice and Billing. Strong Communication Skills.About the Job:As the Billing Delivery Executive, you will be responsible to maintain a thorough knowledge and understanding of the contract, commercials and SLAs / KPIs for each assigned customer to ensure accurate billing of...


  • Pune, Maharashtra, India LivePerson Full time

    LivePerson (NASDAQ:LPSN) is the global leader in enterprise conversations. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...

  • Billing Executive

    7 days ago


    Pune, Maharashtra, India Zinrelo Full time

    2 to 5 years of relevant experience in billing, invoicing and agreement management. Discuss, understand and file newly signed contracts with the sales team. Invoice Client according to the agreement terms. Maintain an invoicing calendar. Compute overages, late payment fees according to agreement terms. Get overages information from within the product. Handle...

  • Billing Executive

    7 days ago


    Pune, Maharashtra, India success udyog pvt ltd Full time

    We are looking for a competent Billing specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company's revenues. You will handle the processing of incoming payments along with the issuing of necessary paperwork.Responsibilities Assume the responsibility of receiving and sorting incoming payments with attention...

  • Billing Executive

    7 days ago


    Pune, Maharashtra, India Shree Engineering Pvt Ltd Full time

    We are looking for a reliable Billing Clerk.Collecting all information needed to calculate bills receivable.Managing account balances to discover outstanding debts or other inconsistencies. Issue customer account statements periodically or whenever necessary Receive payments through various methods (cash, online payments etc.) and check for credibility Send...


  • Pune, Maharashtra, India White Force Group Full time

    Urgent Hiring For PA to Director Location – Pune , Viman Nagar Salary – UP TO 4 LPA Experience – Minimum 2 years of experience As a PA,EA,Secretory Industry – Hotel or Travel Skills - managing diaries and organizing meetings and appointments, Calendar management Notice Period: Immediate joiner preferable, Less than 15 days Job Description: Acting as...