NOC Operator
2 weeks ago
Company profile:
We are hiring for a multi-national company providing IT services. It provides software and consultancy services in different industries like Finance, Education, Insurance, Retail, Energy, Life Science, and Healthcare.
Experience Range:
2-8YearsDesired Competencies (Technical/Behavioral Competency)Must-Have
- Technical orientation.
- Understanding of network monitoring concepts and management tools.
- Ability to collate and interpret data from various sources.
- Ability to assess faults, prioritize, respond, and escalate accordingly.
- Capable of multi-tasking, good time management and prioritization of workload.
- Clear communicator in the English language (both written and verbal).
- Ability to work according to a Standard Operating Procedure.
- Willing to learn and develop new skills.
- Must be a team playerAdvantage
- Knowledge of Linux kernel, command line and system diagnostics and/or other OS.
- Experience within a NOC, IT or Banking IT environment/s
- Experience with SolarWinds and Splunk Big Advantage
- Experience with Control M, AppDynamics
- Experience with Monitoring tools and ticketing systems.
Responsibility of / Expectations from the Role1 Respond to alerts coming from various monitoring tools according to the relevant procedure.2 Document all incidents in ticketing system and follow them to successful resolution.4 Understand the dependencies and flow of events, and escalate according to procedure.
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