Client Relationship Officer
2 weeks ago
Responsibilities:
Build and maintain strong relationships with clients, understanding their needs and concerns.
Act as a primary point of contact for clients, addressing inquiries and providing timely, effective solutions.
Collaborate with internal teams to ensure client satisfaction and the successful delivery of products or services.
Identify opportunities for upselling or cross-selling based on client needs and company offerings.
Conduct regular client meetings to assess satisfaction levels and gather feedback for continuous improvement.
Manage client accounts, including updating records, tracking interactions, and ensuring accurate documentation.
Stay informed about industry trends and client expectations to anticipate and address potential issues.
Work closely with sales and marketing teams to support client retention and expansion efforts.
Proactively identify and resolve client issues, aiming to enhance overall client experience.
Prepare reports on client interactions, feedback, and any relevant metrics for management review.
Requirements:
Bachelor's degree in business, marketing, or a related field.
Proven experience in client relationship management or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to multitask and manage priorities in a fast-paced environment.
Familiarity with CRM software and other relevant tools.
Results-driven with a focus on achieving client satisfaction and business objectives.
Exceptional organizational and time management skills.
If interested, please submit your resume and a cover letter detailing your relevant experience and skills.
Salary:
₹9, ₹36,000.00 per month
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Ability to Commute:
- Salt Lake, Kolkata, West Bengal (required)
Ability to Relocate:
- Salt Lake, Kolkata,
West Bengal:
Relocate before starting work (required)
Work Location:
In person
Speak with the employer
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