Senior Workforce Administration Representative

1 week ago

Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you're looking for a challenge and meaningful role, you're in the right place.

About you and this role:

As Senior Workforce Administration Representative you are part of the Workforce Administration (WFA) discipline within the HR function , based in Mumbai (India) .

WFA primarily focuses on all the employee lifecycle related activities, e.g. onboarding, managing employee data, lifecycle changes, absence management and offboarding of all Dow employees. This role will support WFA activities for 1 or multiple countries within EMEAI.

This role enables a best-in-class employee experience through exceptional subject matter expertise, consultation, and service delivery in the areas of WFA. This includes the management, implementation, and delivery of innovative solutions specific to WFA. Receives instructions, guidance, and direction from more senior level roles to provide expertise to triage and managing employee life cycle activities for the respective Dow locations.

Responsibilities:

Processes all employee lifecycle (Onboarding, Job Changes, Personal Data changes, Reporting and Terminations) related transactions, from onboarding to separation in both online or offline platforms. Acts as primary point-of-contact for workforce administration inquiries (via phone, chat, and eRequest), identifying and delivering solutions to employees and People Leaders. Delegates and escalates queries as appropriate, but remains responsible through completion Tracks progress, and provides continuous feedback to requestors on status of their queries Supports oversight of service operations by responding to service demands as they arise (e.g., volume of calls, staff absence, chat and eRequest queries, etc.) Engages in and drives overall continuous improvement processes (e.g., to reduce inquiry volume)

Qualifications:

Knowledge of HR practices / conditions and minimum 2 years of relevant experience in the field. Experience with labor regulations for countries in: UK/Nordics, South-East Asia Experience with Workday business processes i.e.: Onboarding, Job Change, Personal Data changes, Reporting, Terminations, Position Management and Supervisory Organization management. Technical Skills: Can work fluently with multiple technology platforms, strong command over MS-Office Fluent in English

Preferred skills:

Experience working in a global matrix organization across different regions: EMEAI and/or APAC. Ability to work independently with multiple stakeholders. Excellent interpersonal skills and the ability to interact effectively with various audiences across different levels in the organization. Collaborative and innovative mindset. Ability to work on cross-discipline projects.

Additional Notes:

Relocation is not supported for this role. To be eligible for this position you need to live within 1 hour commuting distance from our Airoli office (Mumbai).

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. Become a Dow shareholder through various employee stock programs. Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Global Paid Time Off (PTO) policies:Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). ​Paid time off to care for family members who are sick or injured. Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.

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