Tas-bsts/am

1 week ago


Mumbai, Maharashtra, India WTW Full time

Designation:
Team Leader

Business:
UK - Pension Administration

Reporting to:
Manager

Work Location:
Mumbai

Team Size to handle: 15-20

Work Type:
Hybrid

Job Summary:

A Business Support Team Supervisor/Team Leader will be responsible for coaching and mentoring the team
members. He/She would act as a link between the team and the stakeholders. He/She will also provide technical guidance to the team in addition to maintaining metrics.

Key Duties & Responsibilities:


Managing a team of Pensions administrators, you will be responsible for meeting a monthly rolling schedule of objectives including weekly team reviews, developing skills within the team and managing workload.

You will also be expected to develop and maintain your own knowledge of pension schemes

Operations Management/Operational Effectiveness

  • Deliver KPIs in line with the prescribed targets
  • Prioritize and organize work on a daily basis according to business priorities
  • Manage resources efficiently through peaks and troughs in the business cycle
  • Develop an indepth understanding of the technical aspects of the process
  • Facilitate smooth knowledge transfer within the team via well documented and updated training materials
  • Develop technical training expertise within the team

People Management/ Development

  • Provide direction and guidance to the team on a day to day basis
  • Set objectives for direct reports and conduct regular appraisals
  • Communicate regularly with team members via 121 meetings and team meetings
  • Manage and delegate work fairly and effectively within the team
  • Develop individuals to their full potential
  • Identify and develop leadership qualities in individuals and groom them for the next level
  • Responsible for managing attrition and absenteeism in the team

Top Competencies:

  • Providing Leadership
  • Building Efficient teams
  • Developing Talent
  • Managing Stakeholders
  • Adjusting to change

Qualifications:
Any Graduate / Postgraduate

Skills:

  • Excellent communication skills both verbal and written
  • Excellent presentation skills
  • Excellent computer skills and proficient in excel, word and outlook

Knowledge/Experience:

  • Over all experience 1015 Years
  • Good interpersonal skills
  • Ability to analyse and suggest solutions to improve metrics and client service
  • Experience dealing with DC and DB occupational schemes and previous experience within a supervisory role in a Pensions Administration will be an added advantage

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