Tas-bsts/am
1 week ago
Designation:
Team Leader
Business:
UK - Pension Administration
Reporting to:
Manager
Work Location:
Mumbai
Team Size to handle: 15-20
Work Type:
Hybrid
Job Summary:
A Business Support Team Supervisor/Team Leader will be responsible for coaching and mentoring the team
members. He/She would act as a link between the team and the stakeholders. He/She will also provide technical guidance to the team in addition to maintaining metrics.
Key Duties & Responsibilities:
Managing a team of Pensions administrators, you will be responsible for meeting a monthly rolling schedule of objectives including weekly team reviews, developing skills within the team and managing workload.
Operations Management/Operational Effectiveness
- Deliver KPIs in line with the prescribed targets
- Prioritize and organize work on a daily basis according to business priorities
- Manage resources efficiently through peaks and troughs in the business cycle
- Develop an indepth understanding of the technical aspects of the process
- Facilitate smooth knowledge transfer within the team via well documented and updated training materials
- Develop technical training expertise within the team
People Management/ Development
- Provide direction and guidance to the team on a day to day basis
- Set objectives for direct reports and conduct regular appraisals
- Communicate regularly with team members via 121 meetings and team meetings
- Manage and delegate work fairly and effectively within the team
- Develop individuals to their full potential
- Identify and develop leadership qualities in individuals and groom them for the next level
- Responsible for managing attrition and absenteeism in the team
Top Competencies:
- Providing Leadership
- Building Efficient teams
- Developing Talent
- Managing Stakeholders
- Adjusting to change
Qualifications:
Any Graduate / Postgraduate
Skills:
- Excellent communication skills both verbal and written
- Excellent presentation skills
- Excellent computer skills and proficient in excel, word and outlook
Knowledge/Experience:
- Over all experience 1015 Years
- Good interpersonal skills
- Ability to analyse and suggest solutions to improve metrics and client service
- Experience dealing with DC and DB occupational schemes and previous experience within a supervisory role in a Pensions Administration will be an added advantage
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