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Customer Support Associate
3 months ago
Work timing will be 5:30 pm to 2:30 am
- 5 days working, 40 leaves/year
Responsibilities:
- Identifying new sales opportunities in the SaaS industry.
- Explaining product features and benefits to prospective customers.
- Setting and achieving short
- Closing leads generated by the Sales department.
- Conducting market research on competitors in the SaaS market.
- Negotiating terms of agreements and closing sales deals.
- Monitoring and analyzing sales performance metrics and KPIs.
- Providing feedback to improve sales processes.
- Staying updated with industry marketing trends.
- Managing and resolving customer complaints and queries.
- Maintaining customer accounts with accurate information.
- Listening to customer complaints and providing adequate solutions.
- Following up with customers for further information and feedback.
- Contributing to the company's knowledge base.
- Adhering to company rules and regulations.
- Conducting surveys to improve customer service.
Salary:
Up to ₹700,000.00 per year
Benefits:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Experience:
Customer Support Relationship: 2 years (preferred)