Vendor Manager

1 week ago


Bengaluru, Karnataka, India Cisco Full time

Why You'll Love Working at Cisco

  • Get ready to have an impact on various aspects of life, from entertainment to healthcare.
  • Collaborate with innovative minds to create solutions that truly make a difference.
  • Join a team that values customer satisfaction, enjoys what they do, and contributes to local communities.

Who We Are

  • Join our elite Service and Logistics team dedicated to ensuring top-notch customer experience.
  • Work within Supply Chain Operations to deliver hardware support efficiently.
  • Operate globally to fulfill spare parts orders and support customers 24/7.

Roles and Responsibilities

  • Asset Recovery Team Management: Lead strategic business objectives for asset recovery.
  • Escalation Management: Monitor and resolve customer issues effectively.
  • Business Performance Management: Optimize processes and drive improvements in customer satisfaction.
  • Quality Ownership: Manage quality assurance programs and improve vendor performance.
  • Process Ownership: Maintain necessary documentation aligning with business directives.
  • Business Development: Evaluate and drive new business opportunities and partnerships.
  • Global Project Support: Provide expertise on asset recovery flow and regional operations.
  • Regional Project Management
  • Vendor Management: Establish goals and methods to meet objectives within set timelines.
  • Customer Experience: Review customer needs and enhance experience through opportunity assessments.
  • Represent Asset Recovery in key strategic and tactical meetings.
  • Participate in strategic development projects.
  • Ensure clear communication internally and with stakeholders.
  • Solve problems creatively and effectively.

Qualifications

  • 3+ years of relevant experience.
  • BA/BS degree or equivalent.
  • Logistics or Project Management Certifications preferred.
  • Languages: Proficient in English, additional languages are a plus.

Desired Skills

  • Ability to work independently in a leadership role.
  • Experience leading small teams.
  • Comfortable setting and achieving measurable goals.
  • Work effectively in high-pressure environments.
  • Strong communication skills.
  • Knowledge of logistics processes.
  • Experience collaborating with diverse teams and customers.
  • Ability to make decisions and take charge confidently.

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