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Manager - Intelligent Infrastructure Services

3 months ago

Bengaluru, Karnataka, India SLK Full time

Company Name: SLK Software Private Limited
Job Description

We are looking for a dedicated service delivery manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction.

The service delivery manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.

The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Location Bengaluru
Level - M1 12 years of experience

Key Responsibilities and Deliverables
Service Management
Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for service related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents