Tech Support Team Lead

1 week ago

India RedFynn Technologies Full time

Fun, innovative, game-changing, and reputable full-service merchant service industry experts seeking a detail-oriented, creative, and organized Tech Support Team Lead. As the Team Lead, you will be responsible for guiding and mentoring a team of Tech Support Specialists, ensuring they provide top-notch support to our clients and helping to streamline our processes.

(Note: This job ad is detailed because we love our company, and we want to ensure all candidates understand our unique approach to doing business. Please work just as hard on your cover letter as we did writing this ad. The effort you put into applying for this position shows us you are the right person for RedFynn. COVER LETTERS AND RESUMES ARE READ, AND DO MATTER.)

Required Experience (Highly Preferred):

  • 3+ years of experience in the merchant services industry (or a related industry).
  • 2+ years of experience in a leadership or supervisory role within a technical support environment.
  • Knowledge of processing platforms - TSYS, FD, etc.
  • Knowledge of different hardware brands - PAX, Dejavoo, etc.
  • Familiarity with various pricing structures in the merchant services industry - Interchange +, Tiered, Flat Rate, Cash Discount, Tender-Based Pricing, Surcharge, etc.
  • Experience troubleshooting device errors (PAX and Dejavoo).
  • Experience using PAXStore and STEAM for programming devices.
  • Knowledge of programming and back-end restaurant software, retail software, and ecommerce configurations for POS systems ecommerce platforms (e.g., Clover, Retailcloud, Micros, Shopify, Woocommerce).
  • Functional knowledge of iOS operating systems, Google Applications, Adobe, and phone systems.
  • Ability to work with both technical and nontechnical personnel to solve network, software, hardware, payment processing, and other related issues.
  • Understanding of and ability to troubleshoot issues related to clients' local networks.
  • Ability to work independently with limited supervision - this is a 100% remote position.
  • Willingness to be on call and work more than 8 hours per day if necessary.

Preferred Experience:

  • Experience in network administration/maintenance and user technical support and troubleshooting.
  • Proven leadership skills, with the ability to inspire and motivate a team.
  • Experience in developing and implementing training programs for technical support teams.
  • Demonstrated ability to manage team performance and provide constructive feedback.

Job Responsibilities:

  • Lead and mentor a team of Tech Support Specialists, providing guidance and support to ensure high-quality service.
  • Process inbound calls to the point of resolution, including customer inquiries, complaints, requests for technical support, and customer account information.
  • Update terminal files in estate management software.
  • Process inbound emails to the point of resolution (e.g., issues with terminals, status of deployment, error messages).
  • Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely.
  • Provide escalation assistance to our merchants and partners regarding issues related to their hardware and software.
  • Adapt and effectively utilize various internal computer applications.
  • Take ownership of problems and see them through to conclusion, ensuring our partners and merchants receive quality customer service every step of the way.
  • Develop and implement training programs for the Tech Support team.
  • Identify and suggest process improvements for technical support and deployment.
  • Coordinate and manage team schedules to ensure adequate coverage for support requests.
  • Monitor team performance and provide regular feedback to encourage professional development.

Skills Needed:

  • Strong leadership and team management skills.
  • Attention to detail as it relates to supporting our merchants and partners.
  • Ability to work well in a fast-paced environment while maintaining precision in daily activities.
  • Excellent communication skills, with the ability to convey technical information clearly and respectfully.
  • Proficiency with Apple operating systems (Mac/iOS), Google Applications, Adobe, and phone systems.
  • Ability to navigate multiple system interfaces to handle inbound and outbound calls and correspondence for our merchants and partners.
  • Out-of-the-box thinker who is willing to contribute ideas for process improvement in Technical Support and Deployment.

RedFynn's Core Values:

  • We passionately advocate for our clients
  • We are family.
  • We have synergy.
  • We innovate and invest in improvement.
  • We do details.
  • We do the right thing.
  • We have fun.
  • We approach challenges with optimism.

About RedFynn Technologies:

RedFynn has grown to become one of the most well respected, full-service business solutions providers in the US. We are a nationwide company, with several merchant services Partners we service throughout the US. We are currently in need of qualified and enthusiastic talent to join our value driven team of champion professionals.

At RedFynn our people come first. Having the best people and an unbreakable company culture is what allows us to consistently deliver a celebrity status Partner and client experience. The right candidate must be passionate about small business and aligned with our core values. Do not apply if you are not passionate about small business and/or 100% confident you can live and breathe our core values everyday.

  • Tech Support Team Lead

    1 week ago

    India RedFynn Technologies Full time

    Fun, innovative, game-changing, and reputable full-service merchant service industry experts seeking a detail-oriented, creative, and organized Tech Support Team Lead. As the Team Lead, you will be responsible for guiding and mentoring a team of Tech Support Specialists, ensuring they provide top-notch support to our clients and helping to streamline our...

  • Tech Support Team Lead

    1 week ago

    india RedFynn Technologies Full time

    Fun, innovative, game-changing, and reputable full-service merchant service industry experts seeking a detail-oriented, creative, and organized Tech Support Team Lead. As the Team Lead, you will be responsible for guiding and mentoring a team of Tech Support Specialists, ensuring they provide top-notch support to our clients and helping to streamline our...

  • Tech Support Lead

    2 months ago

    india PEOPLEOCITY LLP Full time

    Job Description Tech Support LeadJob Summary:As the Technical Support Lead, you will be responsible for overseeing and managing all IT support-related issues that arise in our tech product environments, ensuring high availability and prompt resolution of issues in alignment with SLAs. Your key responsibilities include coordinating with a 24x7 support team,...

  • Tech Support Lead

    1 week ago

    India PEOPLEOCITY LLP Full time

    Job Description Tech Support LeadJob Summary:As the Technical Support Lead, you will be responsible for overseeing and managing all IT support-related issues that arise in our tech product environments, ensuring high availability and prompt resolution of issues in alignment with SLAs. Your key responsibilities include coordinating with a 24x7 support team,...

  • Team Lead

    1 month ago

    india Power Bridge Full time

    Job Summary: As a Team Lead for the Tech Bar, you will be responsible for overseeing the day-to-day operations of our technology support centre. Your primary focus will be on providing exceptional technical support to our internal customers, ensuring timely resolution of their IT-related issues and inquiries. You will lead a team of support technicians,...

  • Team Lead

    1 week ago

    India Jungleworks Full time

    Job Description Job Summary :We're seeking a Team Lead - Domestic Sales to drive SME B2B sales, particularly targeting small businesses in tier 2/3 cities. As a TL, you'll play a crucial role in making these businesses understand the benefits of adopting our Fatafat product to scale their operations.Your Role & Responsibilities :Take charge of ensuring the...

  • Java Tech Lead

    1 week ago

    India Squareroot Consulting Pvt Ltd Full time

    Hiring for a Midsize US based SaaS Product Company for their Bangalore team.Role/Job Title: Java Tech Lead for Cloud Native PlatformLocation: Remote (WFH)Education: Any Engineering Graduate like We are seeking a talented and experienced Java Tech Lead to join our Cloud Native Platform team. Looking forward to someone who aspire to become Tech Architect over...

  • Analytics Team Lead

    1 month ago

    india AION-TECH SOLUTIONS LIMITED Full time

    We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives. Responsibilities:...

  • Senior Manager

    2 months ago

    india Razorpay Full time

    Roles and Responsibilities: Strong communication skills to engage deeply to drive required narrative with internal stakeholders and lead enterprise merchant calls and meetings Tech acumen with a product automation mindset to drive continuous automation to reduce the incidents across the platform We believe in Impact creation at scale, so it is imperative...

  • QA Tech Lead

    2 months ago

    India Kitecyber Full time

    Company DescriptionKitecyber is a cybersecurity company specializing in securing and protecting modern organizations against SaaS and internet-based attacks. Using a patented AI-based approach, Kitecyber helps organizations discover and secure their SaaS apps and cloud APIs, eliminating unsanctioned app sprawl and preventing sensitive data exfiltration and...

  • QA Tech Lead

    2 months ago

    india Kitecyber Full time

    Company Description Kitecyber is a cybersecurity company specializing in securing and protecting modern organizations against SaaS and internet-based attacks. Using a patented AI-based approach, Kitecyber helps organizations discover and secure their SaaS apps and cloud APIs, eliminating unsanctioned app sprawl and preventing sensitive data exfiltration and...

  • Tech Lead

    1 week ago

    India Michael Page Full time

    Be a part of a fast-paced meritocratic organization. Competitive compensation & opportunity to be a part of a growing team. About Our Client Leading Blockchain Services Firm Job Description Design and define the overall technical architecture for Java based applications, including microservices, APIs, and web-based systems, ensuring...

  • Tech Lead

    2 months ago

    india Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more...

  • Tech Lead

    1 week ago

    India Marlabs LLC Full time

    Description: Organization Marlabs is a digital innovation company helping enterprises innovate & capture digital opportunities to enable swifter solutions. Our focus is to help each of our clients find and capture their unique opportunities and empower them with digital technologies so that they can run a purposeful business. Visit and know more about us...

  • Java Technical Lead

    1 month ago

    india Tech Mahindra Full time

    Tech Lead Job Title – Tech Lead Location – NAVI MUMBAI, Maharashtra/CHENNAI Experience: 7 -12 Years relevant (Excluding Training) Work Mode: Work from Office /Onsite (5 days in a week, alternate Saturdays working) Job Description : Education: BE/BTech/MCA only Skills: Java, J2ee, Spring Boot, Microservices Oracle SQL / PLSQL to have banking...

  • Java Tech Lead

    2 weeks ago

    india Numentica LLC Full time

    Job Description   We are looking for a talented Senior Staff Software Engineer (Cloud native Java) that can thrive in fast paced agile environment, developing, and delivering innovative direct to customer products on a cloud native java platform.  You will be leading projects and developers using cutting-edge technologies and a key player in designing and...

  • Team Lead

    1 month ago

    india Jungleworks Full time

    Job Description Job Summary :We're seeking a Team Lead - Domestic Sales to drive SME B2B sales, particularly targeting small businesses in tier 2/3 cities. As a TL, you'll play a crucial role in making these businesses understand the benefits of adopting our Fatafat product to scale their operations.Your Role & Responsibilities :Take charge of ensuring the...

  • Tech Support Executive

    3 weeks ago

    india Flintex Consulting Pte Ltd Full time

    Job Description This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing...

  • Tech Support Executive

    2 months ago

    india Flintex Consulting Pte Ltd Full time

    Job Description This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing...

  • Inside Sales | B2B Sales | Tech Industry

    4 weeks ago

    india Miracify Tech Full time

    Inside Sales Remote Full time About Us: At Miracify Tech, we transform businesses through next-gen technologies. Learn more at We are dedicated to providing innovative solutions to our clients, empowering businesses to thrive in the digital age. Job description: We are seeking a motivated and results-driven tech sales associate to join our tech team....