Front Office Assistant

1 week ago


Goa, India VESCAPES Full time

Front Office Associate (Females Preferred)
0 - 5 years

90,000-2 Lacs P.A.

Location :
South Goa

Job description

Roles and Responsibilities

  • The front office receives information and will then pass this on to the relevant department within the company.
  • Ability to develop required skills and knowledge on the job.
  • You will be the face of the company for all visitors and will be responsible for the first impression we make.
  • You will act as the face of our company and ensure visitors receive a heartwarming welcome.
  • An outgoing team member cannot only drive revenues, they are able Capture Positive Online Reviews.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Have detailed information about the Hotel, product/services & room inventory.
  • Be informed at all times regarding arrivals, departures and daily occupancy.
  • Monitor on VIP reservations, complete their preregistration formalities and extend to them the VIP courtesies.
  • Allocate rooms to all arriving guests as per preferences and maintain upto date information on room rates, current promotions, offers and packages
  • Maintain all guest folios as per billing instructions.
  • Coordinate with housekeeping for clearing of rooms
  • Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
  • Maintain and settle the guest ledger rendering accountability for the days transactions
  • Maintain guest lockers for safe custody
  • Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
  • Ensure that all checkins and checkouts are handled smoothly as per standards.
  • Ensure that proper records are maintained for all telephone calls from the rooms
  • Ensure that all transactions are supported with vouchers.
  • Ensure accurate cash handover.
  • Give proper and complete handover to the next shift.
  • Handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict grooming and hygiene standards. Lead by example and act of a primacy point of communication for all who enter the premises.
  • Well groomed and Hygienic standard.
  • Pleasing and smart personality.
  • Experience working in a reputed hotel or resort.
  • A team player and a selfstarter.
  • Diploma or degree in Hotel Management or related field or Relevant Experience.
  • Excellent personal hygiene and grooming.
  • Excellent written and spoken communication in English and Hindi, guest service and time management skills.
  • Hands on prior work experience and worked in beach property.

Other Vacancy Details
-
Trainees
Female or Male_ Freshers Salary scale between 7K to 9K per month based on profile and individual parameters.-
Guest Service Associate
Female or Male_ 1 to 2 years experience. Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service. Salary scale between 12K to 16K per month based on profile and individual parameters-
Guest Service Executive
Female Only_ 2 to 3 years experience Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service. Fluent in english and pleasing personality. Salary scale between 15K to 22K per month based on profile and individual parameters.
-
Executive
Female or Male_ 4 to 5 years experience Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service. Salary scale between 15K to 22K per month based on profile and individual parameters.
-
Team Leader
Female or Male_ 5 years experience Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service. Salary scale between 18K to 20K per month based on profile and individual parameters.
Role:
Front Office Executive

Industry Type:
Travel & Tourism

Department:
Food,Beverage & Hospitality

Employment Type:
Full Time, Permanent

Role Category:
Front Office & Guest Services

Education

UG:
Any Graduate

PG:
Any Postgraduate

Job Types:
Full-time, Permanent, Fresher, Temporary

Contract length: 12 months

Pay:
₹12,000.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person

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