Support Associate

2 weeks ago

Bengaluru, Karnataka, India SAP Full time

We help the world run better

About the team
CIC is a valued and trusted team where the customer is at the center of everything. Our strategy is to delight customers always and be a driving force to ensure Customer success.

Be a part of the Next Generation Support by aligning the customer expectations and improving customer experience anywhere on any device.

Embrace changes as an opportunity and expand the reach into cloud with a goal to provide unified customer experience.


Keeping the strategy in mind continue to deliver core operational excellence by providing real time assistance to our customers every day.

Guide and empower customers to utilize all SAP tools. Through a culture of innovation and continuous learning, the CIC team is the foundation of everything we do. We are spread across 6 locations in the world, Our team is a high performing team of Consultants, whose mission is to provide "Best in class support experience for our customers "by providing end-to end support and services for all SAP"



JOB TITLE:
Consultant

THE ROLE:

In your role as a consultant

  • You will be responsible to support customers with nontechnical queries by displaying exceptional customer service.
  • You would be expected to provide ongoing and timely communication to customers regarding the status of their requests and to seek out opportunities to add value to customers during all interactions.
  • Take ownership of escalations and follow up until closure.
  • Identify and recommend areas for improvement in all areas in which tasks are performed.
  • Collaborate with and develop strong working relationships with crossfunctional, global teams
-
ROLE REQUIREMENT:

Do you enjoy interacting with customers and helping them in solving their concerns? Are you analytical, self -motivated and enjoy working as a team? Do you enjoy continuous learning and working efficiently in a fast-paced environment? If this sounds like you, do you also bring:

  • 1-3 years of overall experience
  • Strong communication skills both in written and spoken in English
  • Maintaining a pleasant working environment for your team.
  • Profound knowledge and expertise in handling irate customers
  • Strong escalation management skills
  • Strong problem resolution, analysis and reporting skills.
  • Strong team player, able to work across a highly matrixed organization.
  • Outstanding taskmanagement and collaborative capabilities.
  • Excellent communication, followup and documentation skills.
  • Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.
  • Willing to work in Shifts
  • Rotational basis
  • Willing to work on weekends and Public holiday

We build breakthroughs together

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:


Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.


Requisition ID:
|

Work Area:
Consulting and Professional Services |
Expected Travel: 0 - 10% |

Career Status:
Graduate |

Employment Type:
Regular Full Time |

Additional Locations:
#LI-Hybrid.

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