Associate - Application Support

1 week ago


Bengaluru, Karnataka, India TMF Group Full time

Job no: 571040

Work type:
Full time

Location:
Bangalore, India, Pune, India

Categories:
Information Technology

Office Location:
Bangalore

Associate -Application Support

Key Skills

  • Bachelor's degree in computer science, information technology, or a related field.
  • Enhance and maintain the highquality handling of incidents, requests, changes, problems reported as per ITIL standards.
  • Excellent problemsolving, analytical, and troubleshooting skills.
  • Good communication, interpersonal, and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and meet deadlines.
  • Ability to troubleshoot and solve functional problems logically and efficiently.
  • Ability to multitask and prioritize tasks in a fastpaced environment.
  • Attention to detail, accuracy, and quality.

Responsibilities.

  • Communicate with the end users and the technical team to identify and troubleshoot problems, bugs, and errors.
  • Will manage stakeholders' expectations with regards to delivery.
  • Escalating complex or unresolved issues to the appropriate team or vendor
  • Communicates (verbally and through written work) information in a clear and concise manner.

Advertised: 05 Apr 2024 India Standard Time

Applications close: 05 May 2024 India Standard Time

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