Service Planner

1 week ago


Hyderabad, Telangana, India Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is a global business services company with 35,000+ colleagues in 70 countries. Our goal is to protect people and enhance lives through pest control, hygiene improvement, and interior landscaping. We are highly skilled in our fields, focusing on training, science, innovation, and technology. Feedback is crucial to us, as we value supporting both colleagues and customers. At Rentokil Initial, we prioritize equality and fairness for all employees, living by our values of Service, Relationships, and Teamwork. Learn more about us on careers.rentokil-

Our range of businesses:

Rentokil Pest Control is a leading commercial pest control company worldwide, present in 70 countries and ranked top 3 in 65 of them. Initial Hygiene, a market leader, offers quality and friendly services across 38 countries. In France, Initial Workwear specializes in top-quality workwear supply and laundering. Ambius excels in interior and exterior landscaping across the US, Europe, Asia & Pacific. Steritech Brand Protection leads in innovative solutions for risk mitigation and business growth. We also have specialized divisions like Medical Services, Specialist Hygiene, and Property Care, each excelling in their fields. Our reputation globally is positive, known for knowledge and integrity among customers.

Rentokil PCI: Leading pest control service provider in India formed in 2017 through a joint venture between Pest Control India and Rentokil. Setting new standards for customer service across 250 locations in India, utilizing best practices, innovations, and digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

  • To develop proficiency in handling internal company software platforms like iCABS, ServiceTrak, and other introduced systems.
  • Organize and plan service requirements daily, weekly, and monthly for all technicians within the branch.
  • Prioritize planning of visits, enquiries, call outs, and complaints.
  • Liaise with Sales and Service team for urgent service appointments.
  • Manage customer service complaints effectively and promptly.
  • Ensure accurate updating of service data into business systems.
  • Support the transition to digital-based planning and documentation.
  • Review service reports and provide compliance updates daily.
  • Assist in monitoring service productivity and efficiency.
  • Maintain effective communication with colleagues and customers for service-related issues.
  • Correct service areas based on annual revenue, time on site, and requirements.
  • Adhere to company safety policies and requirements.
  • Escalate unresolved issues promptly.
  • Perform other specified duties by the manager.

KEY DELIVERABLES

  • On-time service planning.
  • Progressive improvement in State of Service (SOS).
  • Minimize service backlog.

Requirements

CORE COMPETENCIES
Be decisive, detail-oriented, organized, analytical, customer-oriented. Negotiation skills are advantageous. Ability to work effectively in a dynamic service setting.

EDUCATIONAL / OTHER REQUIREMENTS

  • Minimum graduation with 1-3 years of team management experience.
  • Basic computer skills, communication proficiency, and territory knowledge.
  • Occasional travel within the Division may be required.

Benefits

When you join us:

  • Group Mediclaim Insurance Policy.
  • Travel Reimbursement.

Equal Opportunities

Rentokil Initial upholds equal opportunities, diversity, and inclusivity in the workplace, rejecting discrimination and valuing individual differences and strengths for all employees to achieve their full potential.


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