Opening for Client Servicing Manager-Location-Andheri/Vashi

2 weeks ago

Andheri, Maharashtra, India Jobman by Shunya Tattva Full time
Hello Everyone,

We are looking for Client Servicing Manager

Location-Andheri/VashiSaturday & Sunday fixed off

Key Responsibilities:

Client Relationship Management:
Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

Strategic Planning:
Understand client business goals and objectives to develop digital strategies in collaboration with the agency's creative and technical teams

Project Management:
Coordinate internal resources and third parties/vendors for the flawless execution of projects, ensuring that all client projects are delivered on-time, within scope, and budget

Communication:
Serve as the lead point of contact for all client account management matters, ensuring timely and successful delivery of solutions according to client needs and objectives

Internal Liaising:
Working with the heads of internal department, to manage teams in delivering on time results/output in order to retain and grow all customer accounts, taking responsibility for the quality of work carried out by all team members

Feedback and Reporting:
Collect client feedback, monitor campaign performance, and generate performance reports to share with clients and internal stakeholders

Problem Solving:
Identify client issues and concerns, proactively address them, and work collaboratively with the agency team to find effective solutions

Business Development:
Assist in identifying growth opportunities with existing clients and potentially participate in new business pitches

Billings:
To manage account billings, spends tracking and collections

Required Skills & Qualifications:
Bachelor's degree in Business, Marketing, Communications, or related field.

A minimum of 7 years' experience, preferably in a digital marketing agencyProven experience as a Client Servicing Manager or similar role, ideally in a digital agency setting.

Strong understanding of digital marketing strategies and digital production processes.
Excellent verbal and written communication skills.
Excellent presentation, communication and negotiation skills, with experience liaising with clients at senior level.
Ability to manage multiple projects simultaneously while maintaining strict attention to detail.
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
Strong problem-solving skills and the ability to think strategically.
Excellent organisational and time management skills with strong attention to detail.

Preferred Skills:
Experience with CRM software and MS Office (particularly MS Excel).Familiarity with digital analytics tools (e.g., Google Analytics).

Hands on knowledge of all Digital channels:
Web, Social Media, PPC, SEO, etc

Work Environment & Culture:
Dynamic and fast-paced agency environment.
Opportunity for career advancement and skills development.
Collaborative team-oriented culture with a focus on innovation and creativity.
Willing to travel for client meeting

Thanks & Regards,Namita Gupta Senior HR

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