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Insurance Operations

3 months ago


Noida, Uttar Pradesh, India EXL Full time
  • Work Location: Noida/Pune
  • Work Mode: Work From office (5 days in a week)
  • Shift Time: US(Night)

Primary Responsibility: Transaction Monitoring to Improve Performance.

Role/ Responsibilities:

  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Handle escalations and basis analytical skills
  • Provide inputs on process and system to the team members.
  • Client Interaction, where required at the level of Supervisors.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
  • Collect and provide data required for various audits.
  • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy.

Competencies & Skills

  1. Knowledge of the function, process and systems.
  2. Ability to use the desktop computer systems
  3. Coaching and Feedback ability.
  4. Clear written and verbal communication.

Values & Behavior:

  • Customer Service Orientation.
  • Quality Orientation.
  • Empathy for effective on the job coaching and feedback.
  • Innovative, Collaborative, Respectful, Integral, Pursuing for Excellence