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Insurance Operations
3 months ago
- Work Location: Noida/Pune
- Work Mode: Work From office (5 days in a week)
- Shift Time: US(Night)
Primary Responsibility: Transaction Monitoring to Improve Performance.
Role/ Responsibilities:
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist new hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations and basis analytical skills
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Collect and provide data required for various audits.
- Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy.
Competencies & Skills
- Knowledge of the function, process and systems.
- Ability to use the desktop computer systems
- Coaching and Feedback ability.
- Clear written and verbal communication.
Values & Behavior:
- Customer Service Orientation.
- Quality Orientation.
- Empathy for effective on the job coaching and feedback.
- Innovative, Collaborative, Respectful, Integral, Pursuing for Excellence