Sr. Technical Consultant

2 weeks ago

Bengaluru, Karnataka, India Blue Yonder Full time

Overview:
Leading

AI-driven Global Supply Chain Solutions Software Product Company

and one of Glassdoor's "

Best Places to Work

"
Seeking an astute individual that has a

strong technical foundation

with the

additional ability to be hands-on


with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.


Scope:


Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.

The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow.

The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment:

Software:
Python, MuleSoft, API's
Database

:
MS SQL Server, Snowflake

Cloud Architecture

:
MS Azure

Frameworks/Others
:
Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you'll do:
Provide technical support for applications and services based on Python & Mulesoft
Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services
Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
Working with customer/application/product teams ensuring the deadlines are not breached
Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:
Bachelor's degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
Strong customer facing skills and communication skills (verbal and written)
Strong knowledge of service management processes like incident, service request, change and problem
Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
Strong troubleshooting skills
Good working knowledge on SQL (preferably Microsoft SQL server)
Working knowledge of API's (REST and SOAP)
Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
Experience is using ARM for monitoring and analysis of the environments
Experience in working on Windows and Linux Operating System
Experience troubleshooting/Managing Runtime Servers
Experience working with Python & Mulesoft Connectors - Standard/Custom
Experience troubleshooting and performance tuning of ESB/middleware components

Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.

SaaS/Cloud/Azure experience a plus
Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
Experience working with any Planning or Execution Systems is a plus.
Prior systems administration/application configuration management experience is preferred.
Ability to adapt and respond to fast moving & changing project environments
Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
Well organized and ability to meet deadlines and multi-task.
Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.

Does your heart beat like ours? Find out here:

Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of.

Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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