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Catalog Associate, Sports

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Bengaluru, Karnataka, India ASSPL - Karnataka Full time
1. A Bachelor (or higher) degree in Science, Maths or Engineering

  • Excellent knowledge of Microsoft Office, especially Excel

Language skills:
Fluent English

  • Strong interpersonal and communication skills
  • Proven ability to work effectively to tight deadlines in a fast-paced environment
  • Exemplary performance record, particularly with regard to quality & productivity
Key Responsibilities

  • Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
  • Guide & help sellers/ vendors for completing onboarding formalities & train them on internal tools.
  • Handle various types of cases related to inbounding, product issues and customer complaints
  • Provide required inputs to seller to manage customer feedbacks
  • Coordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
  • Review Amazon catalog for content quality based on predefined guidelines & coordinate with internal team to fix the issues for better customer experience
  • Document processes & regularly update existing Sops
  • Review & suggest SOP changes required if any to the team basis input from Category managers
  • Handle various sets of daily, weekly and monthly business reports
  • Onboard new processes if required as per the business needs
  • Ability to effectively and efficiently complete difficult goals or assignments; 2. Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations; 3. Actively seeks solutions through logical reasoning and data interpretation skills 4. Ability to make administrative and procedural decisions; 5. Contributes to a positive team environment. 6. Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels. 7. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently