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Relationship and Communicative Associate
2 weeks ago
Customer Service Responsibilities list:
∙ Address customer enquiries through incoming phone calls, DM's, whatsapp and
- Phone call immediately responded
- E mail within 15 mins.( Any form of communication should not be taken more
∙ Generate sales leads, maintain good rapport with our existing customers and
convert customers through abandoned carts.
∙ Identify and assess customers' needs to achieve satisfaction
∙ Build sustainable relationships and trust with customer accounts through open and
interactive communication
∙ Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; follow ups to ensure resolution
Ex :
did it reach you on time? Sweet
talk and feedback, review rating., out of stock to be updated to the customers if it is
back in stock.
∙ Keep records of customer interactions, process customer accounts and file
documents
Job Types:
Full-time, Regular / Permanent
Salary:
₹8, ₹12,000.00 per year
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Coimbatore,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 2 years (required)
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