Senior Program Manager, RBS Size and Fit

1 week ago

Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time
Amazon strives to be the world's most customer centric company.

To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously.

That's where you can help.
Our vision is to "enable our Customers shop the right size and fit, every single time".

We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision.

As a Senior PM for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally.

You will get the opportunity to improve the size and fit display across Amazon catalog worldwide by driving standardization and expanding size and fit strategies globally.

Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions.

You will coordinate with multiple stakeholders (product, tech, category etc.) to improve the Customer Experience and efficiency, leveraging tech products and manual workforce.

You will partner with senior leaders and stakeholders across category teams to identify the size and fit experience gaps, surface findings, and influence the changes needed to fix them long-term.

You will perform frequent documentation and writing tasks to effectively communicate complicated problems, strategies, and results to senior-leadersKey job responsibilitiesResponsible for end-to-end business strategy, customer experience & offering

  • Track and report program effectiveness metrics to stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact
  • Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience
  • Communicate to senior leaders through white papers on the status of the program, escalations and projects
  • Define the clear requirement of specific business use cases for tech product mgr
  • Own Org Planning and OP contributions for the program
  • Identify, assess, track and mitigate issues and customer risks at multiple levels
  • Responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)Candidates should have experience working with product managers / teams and be familiar with their scoping / prioritization process. Presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally.

About the teamAmazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them.

Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.

We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND

BASIC QUALIFICATIONS

  • 5+ years of working cross functionally with tech and nontech teams experience 5+ years of program or project management experience Experience owning program strategy, end to end delivery, and communicating results to senior leadership 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

  • Experience working in a matrixed organization

  • Sr. Program Manager, RBS Tech

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    Retail Business Services Technology (RBS Tech) team develops the systems and science to accelerate Amazon's flywheel. Our vision is to make customer and brand experience best-in-class across WW Stores.The team drives three core themes: 1) Find and Fix all customer and selling partner experience (CX and SPX) defects using technology, 2) Generate comprehensive...

  • Manager, Program Management, Expansions

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    RBS is looking for a Manager, Program Management who can lead (team of 4-7 Program as well as Operation Managers) Emerging Countries/New MarketPlace (MP) Launches and WW Selling Partner Experience (SPx).New MP Launch team helps scaling up New and Emerging MPs' work-streams through standardization and driving automation of operation processes while taking...

  • Sr. Program Manager, RBS

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Stranded Inventory Reduction Program (SIRP) . Objective of the Program is to eliminate defects leading to inventory availability in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects,...

  • Sr. Program Manager, RBS

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Stranded Inventory Reduction Program (SIRP) . Objective of the Program is to eliminate defects leading to inventory availability in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects,...

  • Sr. Program Manager, RBS

    1 week ago

    Bengaluru, Karnataka, India Amazon Full time

    Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Stranded Inventory Reduction Program (SIRP) . Objective of the Program is to eliminate defects leading to inventory availability in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects,...

  • Fitness Instructor

    1 week ago

    Bengaluru, Karnataka, India fit max pro Full time

    Fitness Instructor ProfileWe are looking for a well-qualified and experienced male/female fitness instructor to join the first-of-a-kind fitness club in Bengaluru. The fitness instructor is responsible for accurately assessing clients at the start of their journey, compiling reports, creating the appropriate programs, and helping clients achieve their...

  • Sr. Program Manager, Product Titles

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the widest of selection at low price that drives Amazon's flywheel.The vision of Retail Business Services (RBS) Organization at Amazon is to accelerate Amazon's flywheel by improving...

  • Program Manager, Selection

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    , Inc (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we...

  • Program Manager, Selection

    2 months ago

    Bengaluru, Karnataka, India Amazon Full time

    , Inc (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we...

  • Program Manager, Selection

    3 weeks ago

    Bengaluru, Karnataka, India Amazon Full time

    , Inc (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we...

  • Catalog Manager, RBS

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Catalog ManagerAs a part of RBS Retail Efficiency Team, you will have the exciting opportunity to help shape and deliver on a strategy for Vendor Manager Time saving for Amazon Retail. RBS Retail efficiency team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders of our Retail...

  • Sr. Program Manager

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Amazon operates in a global eCommerce environment across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can...

  • Catalog Manager, RBS

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Catalog ManagerAs a part of RBS Retail Efficiency Team, you will have the exciting opportunity to help shape and deliver on a strategy for Vendor Manager Time saving for Amazon Retail. RBS Retail efficiency team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders of our Retail...

  • Associate - Fits

    7 days ago

    Bengaluru, Karnataka, India Myntra Full time

    Associate - Fits**Roles and Responsibilities Understand the Brand DNA [Customer Age group, Financial limitation, Expectation on the Brand and Design] Understand Action calendar [ Line assortment] Map Proto & Size spec and manage the timeline Understand Buy plan Map PP/Gold seal and manage the timeline with in 3days Flash the Number of Proto /pp/Dexter...

  • Senior Program Manager

    1 month ago

    Bengaluru, Karnataka, India Philips Full time

    Job TitleSenior Program Manager - EC InformaticsThe Senior Program Manager in EC Informatics will lead a diverse team responsible for project planning, implementation, and delivery within the Global Emergency Care Program Management Office.Your Role:Takes ownership of complex Emergency Care programs with high impactPrepares and executes programs across...

  • Senior Program Manager

    3 weeks ago

    Bengaluru, Karnataka, India Philips Full time

    Job TitleSenior Program Manager - EC InformaticsThe Senior Program Manager in EC Informatics will lead a diverse team responsible for project planning, implementation, and delivery within the Global Emergency Care Program Management Office.Your Role:Takes ownership of complex Emergency Care programs with high impactPrepares and executes programs across...

  • Senior Program Manager

    1 week ago

    Bengaluru, Karnataka, India Philips Full time

    Job TitleSenior Program Manager - EC InformaticsThe Senior Program Manager in EC Informatics will lead a diverse team responsible for project planning, implementation, and delivery within the Global Emergency Care Program Management Office.Your Role:Takes ownership of complex Emergency Care programs with high impactPrepares and executes programs across...

  • Manager, Catalog, RBS Flex Org Variable

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...

  • Program Manager

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...

  • Manager, Catalog, RBS Flex Org Variable

    7 days ago

    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ - F07 Full time

    About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to...