Agency Manager – Collection Specialist Team

1 week ago


Hyderabad, Telangana, India White Force Full time

Job Description:

Ensure appropriate infrastructure and resource availability in vendors to carry out collectionsas per operating plan
  • Formulate collection strategies for the dpd basis as well as per market dynamics, portfoliospread/segmentation and business requirements
  • Identify critical /non performing segments and ensure appropriate legal hardship tools areapplied to them for satisfactory resolution
  • Conduct regular performance review with all vendors, Agency superviosers & callers for allcritical metrics to track the portfolio health and ensure healthy process
  • Monitor field collections by bucket/vintage/region to ensure cost adherence in operationsand achieve cost efficiencies
  • Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Codeand conduct and maintaining standards to achieve customer satisfaction
● Ensure proper recourse mechanism is followed to resolve customer compl
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