System Support Representative

2 weeks ago

Bengaluru, Karnataka, India IBM Full time
Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers.

You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.

If solving problems and helping others succeed excites you, let's talk

Your Role and Responsibilities


This Role Is an Individual Contributor Responsible for On-Site Installation, Maintenance and Repair of IBM and Multi-Vendor Systems and Components, Including Hardware, Networking Products, Software and Operating Systems.

They are the Primary Technical Interface to Customers for the Coordination of Hardware and/or Software Support and Delivery of Technical Services as Required by the Customer.

They are Accountable to Ensure A High Level of Customer Satisfaction with Service Delivery, Technical Support and Operational Services for the Customer Account(S).

When Critical Situations Occur, they are the IBM Technical Interface to Customers and manage the situation until the problem is fixed.

Required Technical and Professional Expertise

  • 4 years full time Btech
  • Electronics / Electronics & Communications / Electrical / Information Technology /
  • 4 years full time Electronics & Communications / Electrical / Information Technology with no backlog at the time of IBM process.
Preferred Technical and Professional Expertise

  • None
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure.

IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.

Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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