Gcb Operations Trainee Associate

1 week ago


Kolkata, West Bengal, India BT Group Full time
GCB Operations Trainee Associate

Job Req ID:17337
Posting Date:26 Jun 2023
Function:Business Operations
Location:DLF IT Park,Phase II, IIF/1, Kolkata, India
Salary:competitive
Why this job matters

The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer satisfaction and that expectations are met and surpassed with full supervision.


What you'll be doing

  • Assists teams in standards delivery, revenue growth and the maintenance of successful relationships with assigned customers
  • Assists the team ahead of customers monthly service review meetings through collation of routine materials and documentation.
  • Assists in the review and progress assessment on continuous service improvement plans for each customer.
  • Assists in the collation of basic information and resources in supporting the development of the operational service improvement plan.
  • Acts to resolve routine problems for assigned customers well covered by existing procedures and with full supervision.
  • Assists teams in regularly contacting customers to promote standard products and services according to the needs of customers, in conjunction with the sales team and with full supervision.

The skills you'll need

  • Customer Service
Customer Success
Communication
Issue Resolution
Continuous Improvement
Problem Solving
Service Level Agreement Management
Order Management
Supplier Management
Technical Support
Business Process Improvement
Issue Escalation
Project/Programme Management

Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

  • Kolkata, West Bengal, India BT Group Full time

    GCB Operations Associate**Job Req ID**:10630**Posting Date**:09-Feb-2023**Function**:Business Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive


  • Kolkata, West Bengal, India BT Full time

    GCB Operations Associate**Job Req ID**:9003**Posting Date**:05-Jan-2023**Function**:Business Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive

  • Gcb Operations Sme

    1 week ago


    Kolkata, West Bengal, India BT Group Full time

    GCB Operations SME**Job Req ID**:7318**Posting Date**:06-Feb-2023**Function**:Business Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive


  • Kolkata, West Bengal, India BT Group Full time

    GCB Operations AssociateJob Req ID:12791Posting Date:20-Mar-2023Function:Business OperationsLocation:DLF IT Park,Phase II, IIF/1, Kolkata, IndiaSalary:CompetitiveWhy this job mattersThe Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to ensure the highest levels of customer...

  • Gcb

    1 week ago


    Kolkata, West Bengal, India 2COMs Full time

    Profile Offered: Associate AccountsJob Location: KolkataShift: Rotational ShiftWeek Off: Rotational 2 days Week OffWORK FROM OFFICESkill Set Required: Being able to work in a team. Being able to follow a standard operating model and governance. Being able to take ownership if tasks assigned and complete them on time, escalate early to the Operations...


  • Kolkata, West Bengal, India Shoppers Stop Ltd Full time

    CommunicationCustomer ServiceCustomer RelationshipDepartmentSSL-Kolkata-Mani Square (U484)Open Positions1Skills Required:Communication, customer Service, customer relationshipRoleCommunicationCustomer ServiceCustomer RelationshipLocationMani Square, Eastern Metropolitan Bypass, Kadapara, Phool Bagan, Kankurgachi, Kolkata, West Bengal,...


  • Kolkata, West Bengal, India Instaily Full time

    We are looking for Part Time Trainee Data Entry Operator.Working Hours: 6 hours/DaySalary: INR 5000/monthResponsibilities: Copyrighting data from one document to the other Reporting to manager on daily basis Maintaining databases, archives, and filing systems up to date. Database monitoring, review, and error or consistency correction. Creating and exporting...

  • Service Trainee

    1 week ago


    Kolkata, West Bengal, India Uprising Consulting PVT LTD Full time

    Hope you are doing wellUrgent Requirement for the Position of Service Trainer for one of our Top most leading Automobile Organisations (Four Wheeler)Job Location - Kolkata (Ruby)Position Title: Service TrainerDepartment: Service and TrainingReportsto: Service Manager/ Training ManagerJob Type: Full-TimePosition #OverviewKey #ResponsibilitiesTraining #Program...

  • Trainee Admin

    1 week ago


    Kolkata, West Bengal, India Qualicom Solutions Pvt. Ltd. Full time

    Position Overview: We are seeking a motivated and detail-oriented individual to join our team as a Trainee Administrative Assistant. This entry-level position offers an excellent opportunity to gain practical administrative experience and develop essential skills in a professional setting. As a Trainee Admin, you will support the administrative team in...


  • Kolkata, West Bengal, India Infiflex Technologies Pvt Ltd Full time

    Overview: We're recruiting for a capable Operations Associate to reach out to clients and recover unpaid invoices.Responsibilities: Monitoring accounts to identify overdue payments. Keeping accurate records and reporting on collection activity. Strike a balance between keeping trusting connections and making sure payments are made on time. Communicate well...


  • Kolkata, West Bengal, India Cygnus appreal pvt ltd Full time

    For bag making need only experience person who has minimum 2 years experience in this industry nothing else we need only professional operator no trainee.....Salary: From ₹15,000.00 per monthSchedule: Flexible shiftAbility to commute/relocate: Kolkata,West Bengal: Reliably commute or planning to relocate before starting work (required)Experience:- total...


  • Kolkata, West Bengal, India Globsyn Business School Full time

    Company:Globsyn Business SchoolJob Title:Associate Professor (Operations and Supply Chain Management)Location:Kolkata (Globsyn Knowledge Campus, Amtala)Salary:As per market rate or higherJob Type:Full-time, PermanentFor more information about Globsyn Business School, visit: Required: Minimum of 8 years of experience in teaching / research / industry out of...

  • SPS Associate

    6 days ago


    Kolkata, West Bengal, India timesjobs Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...


  • Kolkata, West Bengal, India DBS Bank Full time

    Associate, Branch Operations Manager, Distribution -(WD54063) Job Purpose Execute all aspects related to branch operations in a timely and effective manner Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities ...

  • Recs Intern

    1 week ago


    Kolkata, West Bengal, India HSBC Full time

    Business: Markets & Securities Services, ReconciliationsOpen positions: 01Role Title: Recs InternGlobal Career Band: GCB 8Location (Country/city): India/KolkataRecruiter Name: Archana SharmaWhy join us?Ensure high quality service is provided to the business area/functional teams in terms of funds services (reconciliations) & ensuring that risks are minimized...

  • SPS Associate

    1 week ago


    Kolkata, West Bengal, India Amazon Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • SPS Associate

    3 weeks ago


    Kolkata, West Bengal, India Amazon Full time

    The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a...

  • Summer Intern

    1 week ago


    Kolkata, West Bengal, India Proreal Entertainment Private Limited Full time

    We are hiring interns.The positions carry a monthly stipend.REQUIREMENT IS FOR A RENOWNED MEDIA AND ENTERTAINMENT HOUSE HEAD QUARTERED IN USA.THE POSITION IS FOR KOLKATA OPERATIONS. Must be a graduate / post graduate in English. This is mandatory Should have a flair for writing and interest in storytelling Interested in engaging on social media...

  • Associate - Fsi

    1 week ago


    Kolkata, West Bengal, India Grant Thornton INDUS Full time

    0 - 3 Years13 OpeningsBengaluru, KolkataRole description:Role Summary:As an Associate, professional will be responsible for performing Audit under remote service deliverymodel by following Grant Thornton Audit approach, methodology and tools closely working with other team membersunder supervision of Engagement Lead. In addition to execution role,...


  • Kolkata, West Bengal, India Medica Synergie Full time

    Guest Relations Associate - Billing & Operations**Mandatory Requirements**:1. Attach cancer detection report/document