Quality Analyst

7 days ago

Gurgaon, Haryana, India Sago Full time

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Quality Analyst ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don't do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.

As a Quality Analyst you will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed.

Expectations would be to manage medium-complexity projects alone, and hard-complexity projects with assistance from senior team members. Must be able to follow processes and accept constructive feedback on performance. Maintain low error rates by paying close attention to detail and accuracy. Must be willing to learn new processes and systems with a positive mindset and eagerness to grow into the role.

Detects, logs, and reports program bugs and glitches. Documents and evaluates test results. Tracks defects and helps troubleshoot errors. Review and evaluation of test procedures. Knowledge in writing Test Cases, analyzing the results, and interaction with team members in fixing the errors. Proficient Interpersonal skills, outstanding problem-solving and decision-making skills.

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Requirements

Highly proficient verbal and written communication skills

Analytical and detailed oriented

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