Transportation Specialist I, ROC

1 week ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time
ROC Overview

ROC (Relay Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU.

It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.

In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

Along with this tactical problem solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.

This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at ROC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.

Trans Ops Specialist at ROC works across two verticals – Inbound and Outbound operations.

Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment.

Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.

Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise.

Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions.

An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time.

The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.

Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.

Key job responsibilities

Responsibilities include, but are not limited to:
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Stakeholders, Fulfillment Centers)

  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
  • Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
  • Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
  • Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and present in a review forum.
Providing real-time customer experience by working in 24*7 operating environment.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
months of work experience.

  • Work 40 hours/week, and overtime as required
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


 Good communication skills
  • Transportation Specialist will be facilitating flow of information between external parties
  • Proficiency in Advanced Excel (pivot tables, vlookups)
  • Ability to handle and interpret large sets of data
  • Demonstrated ability to work in a team in a very dynamic environment
PREFERRED QUALIFICATIONS

  • Master's degree in Operations or in a related field will be preferred.
  • Experience with SQL

  • Transportation Specialist I, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewROC (Relay Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of...

  • Transportation Specialist I

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewROC (Relay Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of...

  • Manager I, ROC, EU DM, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC Overview Relay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC...

  • Process Lead, ROC, SCS, NA, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC...

  • ROC Central Strategy

    1 week ago

    Hyderabad, Telangana, India Amazon Full time

    Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather,...

  • ROC Central Strategy

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather,...

  • Manager I Operations, ROC, IM, NA

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC...

  • Supply Chain Manager, EU ROC, Adds and Cancels

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewRelay Operations Center (ROC) serves as the main hub for 'Transportation Execution' within the Amazon Supply Chain network, focusing on the EU region.Its main objective is to ensure seamless and on-time transportation of goods from suppliers to Amazon facilities and carrier hubs. In case of any issues, the ROC intervenes to provide solutions and...

  • Supply Chain Manager, EU ROC, Adds and Cancels

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting EU geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue...

  • Management, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    As Sr. Manager, you will work as a senior leader within the WW ROC operations for NA and EU geographies. The leader is expected to lead a large team of transportation Associates and manage the internal and external stakeholders for their program. You are expected to lead by example to drive amazon's culture in their organization. You will manage and develop...

  • Program Manager I

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    ROC OverviewRelay Operations Center (NOC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue...

  • Transportation Management System Specialist

    1 week ago

    Hyderabad, Telangana, India Best Infosystems Ltd. Full time

    Transportation Management System (TMS) Specialist_Hyderabad_Contract_(with top fortune 40 captive FMCG)Position/Job Code Title: Transportation Management System (TMS) SpecialistJob Location: HyderabadJob Type: ContractExperience: 4-10 YearsSkills: Blue Yonder TMS,Integration and data management,Functional transportation planningJob Description:Main...

  • Transportation Management System specialist

    1 week ago

    Hyderabad, Telangana, India Best Infosystems Ltd. Full time

    Transportation Management System (TMS) Specialist_Hyderabad_Contract_(with top fortune 40 captive FMCG)Position/Job Code Title: Transportation Management System (TMS) SpecialistJob Location: HyderabadJob Type: ContractExperience: 4-10 YearsSkills: Blue Yonder TMS, Integration and data management, Functional transportation planningJob Description:Main...

  • Program Manager I, NA WHT

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time

    ROC OverviewRelay Operations Center (NOC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue...

  • Supply Chain Manager I, NA WHT

    1 week ago

    Hyderabad, Telangana, India Amazon Full time

    ROC OverviewRelay Operations Center (NOC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue...

  • Transportation specialist II, Control Tower

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    ATS NCM Control TowerAt Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion...

  • Program manager II, ROC Central Strategy

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services is looking for a Program Manager II in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road...

  • Business Analyst, ROC, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of a dynamic analytics team.As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As Business Analyst in ATS you solve...

  • Business Analyst, ROC, ROC

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of a dynamic analytics team.As Amazon Transportation Services (ATS) we strive to be the earth's best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.As Business Analyst in ATS you solve...

  • Controllership Specialist, Transportation Controllership

    1 week ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Controllership Team in Hyderabad is looking for Specialists who will work in projects related to multiple Transportation services along with other operational issues and activities related to Transportation process and optimization.Employee's solutions will impact Amazon's cost savings directly This job requires the employee to constantly dive deep and look...