Conga Platform Manager

2 weeks ago

Jaipur, Rajasthan, India Equiniti Full time
Management LevelE


C2C Platform Manager (Conga)Business AreaEQ has embarked on a Client to Cash (C2C) transformation covering all capabilities for an end-to-end journey from marketing, new business development, opportunity and contract lifecycle management, order to cash, and relationship management through to renewals management.

As a result of acquisitions and growth, we currently have multiple ways of working, processes and systems which we are consolidating into a single global approach and platform based on Salesforce CRM, Conga Quote to Cash and Marketo.

A programme team is being established to drive through this transformation, and the role of Platform Manager (Conga) will play a key part in this.

Role SummaryReports to the QTC Product Manager and works with other colleagues across the wider programme team.

Provides leadership, direction, guidance, definition and understanding of the Conga environment across EQ.Owns Conga global platforms, and responsible for build, delivery and enhancement of reliable, value adding platforms to the business.

Core Duties/ResponsibilitiesThe successful candidate will be responsible for the following:

Owning the technical / platform - build, configuration, release, maintenance, quality, usability, functionality, data, complianceOversee application configuration and deployment for production and pre-release environmentsEnsuring the platform is reliable and performantManaging licencing and administrationProvide technical expertise on platform technologies to project teams working on the development, implementation, maintenance and improvement of designs and solutionsWork with programme delivery resources to ensure validation of business and functional requirements as part of product and platform development responsibilitiesDefine and document standard run books and operating procedures.

Create and maintain system information and architecture diagramsServe as a primary Conga subject matter expert for assigned packages, releases and functional workstreams to support technology design and developmentInfluencing the product roadmap and owning the platform components of that roadmapIdentify platform exploitation and innovation opportunities across the business, and working closely with SMEs to ensure solution feasibility and viability:

Socialise new or unused Conga platform features with the Product team and identify exploitation opportunitiesActively promote new platform features and drive adoptionRun assessments / POCs for new initiativesGenerate innovation ideas and create case for new featuresHelp refine business requirements, set priorities, manage expectations, resolve issues, and work with the other members of the CoE and Programme team to successfully deliver platform capabilitiesSupport other colleagues in the CoE and where necessary covering their responsibilities.

Skills, Capabilities and AttributesThe successful candidate will demonstrate the following experience, skills and behaviours:

Extensive hands-on experience of Conga products essential, ideally broadly across the suite of core Conga products (CPQ, CLM, Billing/Order to Cash, X-Author)Experience in maximising business value from QTC investmentsAbility to interpret and communicate technical information into business languageUnderstanding of application best practice throughout the development, build, and deployment phases of the application lifecycleExpertise in agile software development techniques and methodologiesExpertise in Continuous Integration and Deployment methods delivered as part of an agile teamExperience with the management of data within a Salesforce environmentExperience of working with third party suppliers and system integratorsExcellent written and verbal communication skills with the ability to persuade and influenceExcellent stakeholder management skills, with the confidence to challenge supportively and effectively where appropriateExperience in management of Platform EngineersConga accredited certification preferred.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

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