Manager, Vendor Specialist, Liquidations, Field Oper Return

1 week ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.

Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.


Our work is broad and deep:

we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.

As the Vendor Specialist Lead for US Liquidations, you will manage 3-5 Vendor Specialists and will be the escalation contact for external liquidation vendor partners.

Your team will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and review accounts receivable tables to ensure vendors are paying within terms.

You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business.

You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams.

Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.

Key job responsibilities

  • Lead a team of 3-5 Vendor Specialists
  • Be the escalation POC for assigned liquidation vendors to handle escalations and regular business inquires.
  • Manage incoming liquidation, Recycle, Donation and External Repair vendor disputes through the WWR&R liquidations dispute process. This includes logging, verifying, and tracking until resolution.
  • Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.
  • Own your team's standard work programs such as disputes, accounts receivable, data management/queries or contracts and identify ways to streamline or simplify the work for the team and vendors.
  • Report out on WBR on metrics for your area of responsibility.
  • Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.
  • Be capable in external communication with vendors to find win/win solutions.
  • Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners across time zones.
A day in the life
You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations.

You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product.

Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects.

We have big true north goals, where you work daily on finding ways to proactively achieve them.

Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

About the team

As a member of the US Bottom of the Funnel (BOTF) Business Team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste.

While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.

We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

  • 1-2 years of experience leading teams
  • Strong project management and organization skills with ability to manage multiple, competing priorities simultaneously
  • Ability to analyze business requirements for functional, non-functional, testability and completeness
  • Attention to detail, ability to analyze requirements, raise questions and seek clarifications required for testing
  • Ability to prepare and share timely status reports with stakeholders
  • Experience with collection, documentation and archival of all required testing artifacts in accordance with controls/audit requirements
  • Proficiency with Microsoft Office Suite (Word, Excel)
  • Proficient English knowledge, both verbal and written
PREFERRED QUALIFICATIONS

  • Knowledge of SQL
  • Networks effectively with colleagues and develops others within the team (cross-training)
  • Experience working with minimum 5-7 stakeholders

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